Re: Leia skin - no crate, skin still locked

I contacted support yesterday with same issue and via the online chat system they use, the tech asked me a couple of easy questions and simply switched on the EPIC appearance for Leia for me. When I got home there she was! Buns and all!. No crate needed or anything, they just enabled it on the backend somehow. I'd give them another try. They were very quick and easy to work with via chat.