Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug With the new update- I lost 10-15 levels per trooper class, thus resulting in numerous Card rank losses. I have contacted the live support and they sent me here to post this as they could not help me. With the update that just came out today, my levels were not restored. I have included a copy of the transcript of my conversation with the live support.
What is your gamertag/PSN ID/EA Account name? Travinoman
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/21/2018
What time did you see the bug? (HH:MM AM/PM) 08:30pm
In what game mode did the bug occur? Blast
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Check my account save data before the update and check the account data after, if possible.
What happens when the bug occurs? Nothing happens, I just lost my levels.
What do you expect to see? I am missing so many levels on all my troopers. At this point, I feel that the only way for it to be fixed is to be given upgrade points for all of my troopers.
Please select your region North America
AMD or Nvidia Model Number
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Ariel will help you soon.
Ariel: Thank you for contacting EA HELP, my name is Ariel Pancho, may I start with your first name please?
you: With the new update- I lost 10-15 levels per trooper class, thus resulting in numerous Card rank losses. My first name is *edited*
Ariel: Hi there Travis, I'm very sorry to hear that you lost some progress in your game, i understand that this can be frustrating for you but not to worry, I'll do my best to help you out, but first, can you please confirm to me the email address registered on your EA account and your PSN ID as-well.
you: *edited* travinoman
Ariel: Thank you, just to clarify, did you lose all the trooper class in your account?
you: I didn't lose all of the trooper class- but I lost rank in all the trooper classes. For example (1 of 4) my heavy was rank 43 and it dropped to 31, and most of my cards were taken down to level 1. My specialist, was 46, and it dropped to 30
you: Assault and officer both lost about 10 ( I don't play with them as much as heavy and specialist, so I don't remember the specific #)
you: honestly- it's possible I lost rank heroes and in the starships also- but I hardly ever play, so I don't know if I did or not. It would have been upgrades I earned from crates and the limited play I had
Ariel: Thank you very much for that information, Kindly give me a moment to double check your account and see what possible resolution i could provide to you.
Ariel: Just to clarify one more thing in here, besides the loss of rank, are you missing something else on the game?
you: for a specific troubleshooting purpose from your end- It it possible, but since I play blast 90% of the time, I can't confirm if I am or not.
you: for my sake- I don't think so
you: *it is possible (typo)
Ariel: Let me just consult this real quick to our specialist since for the most recent update that we have, as far as we're concern, it will only remove some certain items on the game as all of the characters are unlocked already.
you: the only loss I can confirm is with my trooper classes
Ariel: I'm having your account checked now as we speak, kindly bear with me on this.
you: 10 4
Ariel: Thank you for waiting Travis, from what i can gather from our specialist, it seems that some players are actually experiencing the same issue regarding the loss of ranks for the Troopers Class, as of now we're unable to confirm how much was loss on your account and we'll gonna have to report this over to the studio team for further review, if possible, on your end, kindly post this as-well on our official forums so you could get a much faster response from the Studio team.
https://battlefront-forums.ea.com/
you: ok. Thanks.
you: We've already posted it on the forum and have yet to get a response
Ariel: I see, They're probably checking for other bugs/glitches that occurred on the newest update, hopefully they'll have that one fixed as soon as possible, with that being said, Do you have any more concerns that i can help you with?
you: no. Thanks.
