Forum Discussion

Re: Still cannot find servers

I was told by an EA tech it was my ISP, after running a trace route. I contacted my ISP and they said everything is ok on their end. I have no issues with any other EA game or server connection. I gave up and uninstalled.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 0ms 0ms 0% 118 / 118 0ms / 14ms
* Unknown Host * 192.168.3.1 2 1ms 3ms 0% 118 / 118 0ms / 25ms
* Unknown Host * 200.5.63.74 3 1ms 3ms 0% 117 / 118 1ms / 28ms
* Unknown Host * 200.5.63.66 4 2ms 3ms 0% 117 / 118 2ms / 25ms
host-179-74-97.gnftelecom.co.cr 186.179.74.97 5 6ms 8ms 0% 118 / 118 6ms / 87ms
* Unknown Host * 186.148.111.137 6 56ms 57ms 0% 118 / 118 54ms / 81ms
mai-b2-link.telia.net 62.115.46.17 7 57ms 58ms 0% 117 / 118 54ms / 102ms
mai-b1-link.telia.net 62.115.136.164 8 58ms 59ms 0% 118 / 118 55ms / 84ms
* Unknown Host * 0.0.0.0 9 0ms
ae-1-3511.msr1.Washington1.Level34.69.160.49 10 95ms 92ms 2% 115 / 118 80ms / 116ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 100.65.1.66 13 81ms 100% 0 / 118
* Unknown Host * 159.153.92.98 14 125ms 94ms 0% 118 / 118 81ms / 125ms
* Unknown Host * 159.153.93.6 15 81ms 100% 0 / 117
ea-prod-sg-01.xbl-pub.ea.com 159.153.225.71 16 82ms 89ms 1% 115 / 117 81ms / 128ms
* Unknown Host * 159.153.93.6 17 96ms 100% 0 / 117
ea-prod-sg-01.xbl-pub.ea.com 159.153.225.71 18 85ms 89ms 1% 115 / 117 81ms / 115ms
* Unknown Host * 159.153.226.67 19 96ms 100% 0 / 117

1 Reply

EA_Atic
DICE Team
7 years ago
Hey, @StonerDads the issue you are having is that your ISP is routing you to Europe before you network connection hit our servers in the US.

These two are EU hubs:

mai-b2-link.telia.net 62.115.46.17 7 57ms 58ms 0% 117 / 118 54ms / 102ms
mai-b1-link.telia.net 62.115.136.164 8 58ms 59ms 0% 118 / 118 55ms / 84ms

This information you can bring up with your ISP and ask why you are being routed to the EU before hitting the US servers.

/Atic