Forum Discussion

Not applicable

7 years ago

Star cards resetting

After turning off the game and coming back to it later, all of my star cards selections, emotes, costumes, and everything has reset. It asks me to accept the new terms and conditions each time and then has the game tips pop up. Every single time since the update. How do I resolve this? It can take up to 20 minutes to set all the Star cards and everything else for every playable character.

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Lt-Cmdr-Armand
Seasoned Adventurer
7 years ago
same for me with the last patch, but happened once or first time i played after update
im on PC
JohnD32xL
Not applicable
7 years ago
@EA_Blueberry I’m having the same issue on my Xbox. I’ve been dealing with this problem ever since I’ve bought this game a year ago. Every time I log in the game the user agreement pops up and resets the game to default setting. I’ve uninstalled the game about seven times. My privacy settings are open and even tried to go through my EA account to see if it was an account error. I’ve reached a dead end a while ago and honestly it’s gotten to the point where I’ve become very efficient at equipping all my emotes, cards, victory poses and settings in less than 10 minutes. With this new update and game crashing every ten minutes it’s pretty frustrating having to re-equip everything.
EA_Blueberry
Community Admin
7 years ago
@GabeCarson

That really doesn't sound fun to do at all. You said it happened since the update...have you tried reinstalling the game to see if fresh files clears this up?

Did anything change on your side just prior to downloading the update, like a new Xbox Live or PlayStation Plus membership renewal, name change, or privacy/account changes on your Xbox/PlayStation?