Forum Discussion

Anonymous

8 years ago

Solved

STAR WARS BATTLEFRONT 2 DELUXE EDITION BONUSES

I bought the Deluxe Edition of Star Wars Battlefront 2 and redeemed the code in the Playstation Store. It said 'Product Redeemed' but I don't seem to find any of the rewards in the game. Do I need to download the redeemed awards? If so, where can I download them?

Thanks

Anonymous
8 years ago
Hi guys! I didn't know so many of you had the same problem when I originally started this post! Since then, I have contacted EA Help and they said my case had been escalated, they sent me an email stating that an advisor would contact me soon, but I haven't gotten any response. Then, I saw an UPDATE: V1.03! I was disappointed when I saw my crates weren't there after I finished updating. The following day, I switched on the game and was SURPRISED to see my 13 crates restored!
If you guys haven't gotten your crates yet, please remember to update to V1.03, if it still doesn't pop up, just wait a day or two, it worked for me!

44 Replies

EA_David
Community Admin
8 years ago
Thanks for checking that.

Does the purchase show up in your History on your PS4?

https://www.playstation.com/en-ie/get-help/help-library/store---transactions/payments---refunds/how-to-use-a-playstation-4-to-check-playstation-store-transactio/

Can you also check your store page for the game in case there's anything listed in Addons? I don't think this will be the case, but I just want to check all avenues.
EA_David
Community Admin
8 years ago
Ah, thank you for the update, mixed region content can have issues on PS4.

We can't offer refunds for console products, but hopefully PS support will be able to help if you reach out.

https://support.us.playstation.com/
Anonymous
8 years ago
PS store do not want to know. I have spoken to them 3 times now, and they say it is an EA problem.

The upgrade purchase is in my wallet of my US account. So should be working with my pashus1971 account with the US disc I brought from GameStop in Orlando.
EA_David
Community Admin
8 years ago
Unfortunately I don't think this is something we'd be able to make any changes to, as we don't have any control over the PS4 purchase system.

Perhaps reach out to them and see if they can remove and re-add it? It looks like adding the content on the UK account may have lead to the mixup.

We did have an issue recently which was affecting a relatively wide number of users that did need to be sorted out, but this is resolved now.

Perhaps if you can reach out again they can help as the situation has changed and this looks like an individual issue rather than one we can affect.