Forum Discussion
@895867597 I would recommend contacting Microsoft to check that everything is ok with your account.
Nice palm off.
So now I have to go through Microsoft. Even though on my Xbox it shows I have gold Live? My account shows it is Gold?
- EA_Darko8 years ago
Community Manager
@895867597 Not trying to palm you off, just offering you the best way to get to the bottom of this. The error asking you to get gold pops up now and again for some Xbox users and the quickest and easiest way to get it sorted is to contact Microsoft. They can look into your Xbox account and see if there are any issues.
- ApprovedAnonymous8 years ago
i am pretty sure i am gold and i contacted microsoft and they weren't able to resolve my issue
- 8 years agoI had the same issue and contacted xbox support live chat service. They refreshed my xbox gold membership and it solved the problem.
- ApprovedAnonymous7 years agoDoing this to me too. In fact I didn’t have to renew? What’s up? Fix this. Just spent 59$ and didn’t have to. Also still can’t play???
- EA_Darko7 years ago
Community Manager
@TTHURMN@ZingierSauce If you have gold and you are seeing that error then please try the troubleshooting steps posted above. If the issue remains then the best thing to do is speak with MS to ensure that there are no issues with your Live sub.