Community ManagerHey Ergonax,
Support would have directed you to the forums to report a bug, but I'm afraid we are not able to make any account changes here. For any chance at verifying or granting missing content, you would need to reach back out to support to see what options they may have for specific things like your Challenge/Milestone rewards or Star Cards. Sorry for any miscommunication with that.
We can certainly pass along that this is happening, but I don't have any sort of ETA beyond that unfortunately. Reaching back out to support would be the best bet for the actual content otherwise, though they typically won't be able to impact things like achievement progress.
Thank you for the clarification.
What I am trying to understand is: if Support typically cannot impact achievement progress, who can?
At this point I honestly don't care about preserving any specific progression. If necessary, I would even be fine with all Milestones being fully reset. My main goal is simply to get the account back into a consistent state so the game no longer shows two conflicting progression states at the same time.
Is there any team or department that can investigate or resolve account progression synchronization issues like this?
Community ManagerErgonax
On a manual, individual basis, afraid not. That's where the bug report would come in to try and determine whether there's some system issue impacting things that can be corrected. With a title that's not been in active development for some years now, we're not able to provide any sort of estimate beyond that unfortunately.
