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Sith_Behnam's avatar
Sith_Behnam
7 years ago
Solved

STAR WARS Battlefront II stuck in first loading screen


hi it's about 2 months that when I'm trying to play SWBF2 it get stuck in the first loading and never show the main menu, i was busy with other games such as rb6 actually i AM disappointed with your bad support Because your support is Nothing! and you don't fix bugs! just love to Sell games! after a while, there was an update! and i thought you fixed it.... nop.... it just gets stuck in first loading like before. What should i do???? i couldn't play the multiplayer mode since i bought this game!!!!!!!!!!!!!! ea..... what are you????

  • EA_Ataashi's avatar
    EA_Ataashi
    7 years ago

    @Sith_Behnam 

    If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

    You can always contact our live support to ask if a refund is possible in such situation, but please have our refund policy in mind.

    It's also the 3rd time when I have to edit your posts due to too big font size - remember that abusing the formatting options is against our rules. Your posts are also borderline rude. There is no need to use offensive language.

    /Ataashi

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  • OldManMe's avatar
    OldManMe
    7 years ago

    I'm seeing this too. Ryzen 5 2600 MSI RX580 Gaming X

  • nthacks-dot-com's avatar
    nthacks-dot-com
    6 years ago
    @EA_Ataashi I am seeing this same problem too after the recent updates.
    My specs are good enough as I have played more than half the game earlier with no issues.
    2.5-GHz Intel Core i7-4710HQ
    Nvidia GTX 860m 2GB VRAM

    I also tried deleting the folder in "Documents" with no success.

    Hope I can get a solution to this soon.
    Thank you
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @nthacks-dot-com, have you tried updating all drivers and windows?

    Also looking at those laptop specifications you are below our minimum requirements with that CPU so keep that in mind.  

    MINIMUM REQUIREMENTS

    Spoiler

    OS: 64-bit Windows 7 SP1/Windows 8.1/Windows 10
    Processor (AMD): AMD FX 6350
    Processor (Intel): Intel Core i5 6600K
    Memory: 8GB RAM
    Graphics card (AMD): AMD Radeon™ HD 7850 2GB
    Graphics card (NVIDIA): NVIDIA GeForce® GTX 660 2GB
    DirectX: 11 Compatible video card or equivalent
    Online Connection Requirements: 512 KBPS or faster Internet connection
    Hard-drive space: 60GB

    /Atic 

  • TheKBalls's avatar
    TheKBalls
    5 years ago

    This answer that the PC is out of spec is a terrible tech support answer when any search on google you can find thousands of posts with the same problem even today after all this time. My PC is a Beast and it wont get past the log in screen as about a couple thousand others from what i have read so far with no answers, just EA excuses blaming the end user.  Come on guys, you know this is a common issue so stop blaming users and own it for once in EA history.

  • BigBoss0703's avatar
    BigBoss0703
    5 years ago

    DUDE, it DOESNT LAUNCH. Stop repeating your half assed answers please.

  • RLG_ET's avatar
    RLG_ET
    5 years ago
    @EA_Atic i tried to get on the game, but im stuck on the first loading screen. my os is windows 10 and my processor is AMD Ryzen 5 2500U
  • SchtickAndBalls's avatar
    SchtickAndBalls
    5 years ago

    I have tried to fix this problem on my ps4. There used to be a huge thread made of people with this same problem. Its gone from the search engine or unlisted, or maybe just deleted it. Ea support ALWAYS pretends it doesnt exist. If ea support said "were working on it" i would be satisfied. Theres no hope

  • nowkyy's avatar
    nowkyy
    5 years ago
    @EA_Ataashi wrote:

    @Sith_Behnam 

    If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.


    The argument that he was playing before is a great one. You would not have tweaked the game in a way that a product below minimum standards would be stuck in a loading screen, especially if he/she could play it before, despite what you say about MINOR tweaks supposedly causing the cpu to go from adequeute to being literally unable to render the menu. It's clearly an issue of a different nature, and while it would've been acceptable to admit you didn't have a solution, claiming it is this a hardware limitation is hilariously misleading. I only post on this thread to help insure nobody takes this reply seriously. The poster may have been rude, bit this response will continue to mislead consumers due to being a front page result on a common issue.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    I'm closing this thread to stop it being necroed.

    If you have any issues with SWBF2 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

    /Atic

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