Trust me they care to a point, but lets be realistic here for a moment. Look at BF2142 abandon the title, BF3 abandoned the title with a ton of hacking going on, and soon BF4, and BFV. What does this all have in common, they bail on past games and build onto another, but think back players like myself who bought every said title, except for moving forward the newest titles as I have caught on to the gimmick as you and I and others spend 50 to 60 a pop, that adds up.
As the cash flow goes in they do some fixes and basic repairs and then boom deuces on said titles. They always get plagued with hackers and then when you go to report it they ignore it. They cannot tell me they do not ignore the issues as I have seen same hackers stay in game and return even weeks if not months later. Only reason why they make small comments here and there is due to possibly losing the fan base to other major titles.
At the end of the day am I bashing EA and the DEVS absolutely not, but am I going to continue supporting titles they drop and or make no comments on yep and specially with these moderators on here who I have witnessed remove posts, kick or do temporary bans on those who show videos of proof of hacking and they call it public shaming, its not public shaming when you want them to actually see what we the gamers are dealing with while trying to enjoy the game they created.