Forum Discussion

Anonymous

8 years ago

Solved

Stuck on loading screen-Crash

I bought the game yday and everytime i try to open the game i get stuck in the loading screen and after a few minutes or the game crash or i get a blacksceen that force me to restart my pc cause i ca...

EA_Atic
8 years ago
Hey @Jiova7 Try to do a clean boot on your PC to see if there are any programs messing with SWBF2, if that doesn’t work and you can also try to disable the Xbox gaming bar.

How to cleanboot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Atic

EA_Ataashi

EA Staff (Retired)

8 years ago

@Jiova7

Do you have any antivirus installed? Could you try to disable any background applications that might be stopping Origin or your game from running properly?

Let me know if that helped!

/Ataashi

Anonymous

8 years ago

Yes i tried just in case again now and i didn't even get to the menu and the game crashed, i think if it is in windows mode it can get to the menu but not in full screen.

EA_Atic
DICE Team
8 years ago
Hey @Jiova7 Try to do a clean boot on your PC to see if there are any programs messing with SWBF2, if that doesn’t work and you can also try to disable the Xbox gaming bar.

How to cleanboot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Atic