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Poneyyyyyyyy's avatar
Poneyyyyyyyy
4 years ago
Solved

SWB2 crashing after few minutes of running

Hi, so when I play the game or even let it run without playing, it crashes after like 10 minutes. I've reset my PC totally twice and idk why SWB2 still crashes. I've checked my drivers and everything is updated.

So I went to look for the crash dump and after analyzing it with WinDbg here is what I'm getting :

  • EA_Leeuw's avatar
    EA_Leeuw
    4 years ago
    @Poneyyyyyyyy,

    This is no 1-to-1 live support service, I am afraid, but a forum. A forum which is primarily meant for players who are helping other players. If you would like a directly 1-to-1 live chat service, I recommend checking https://help.ea.com/contact-us.

    Checking drivers with some sort of 3rd party program isn't really the best thing you can do, to be honest. Most of the time these kinds of programs download other things than you would think.
    If you would like to really make sure that your drivers are fully updated, I recommend checking the support page of your PCs motherboard for example. Or if you have a pre-build or laptop, checking their online support websites.

17 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Poneyyyyyyyy,

    Thanks.

    I can see you're running Windows 11 on your PC. Now, Windows 11 is unfortunately not officially supported by any EA program or game as of yet, I am afraid. Because of this, it's possible that you're experiencing more issues than you would like.

    I would also like to ask if you maybe know if your PC is overclocked, undervolted or if you have somesort of XMP profile running by any chance?
  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    I've had this problem before too when I was on Windows 10 and sometimes my computer was even crashing and rebooting by itself.

    I don't think my PC is overclocked, and I've bought it from a profesionnal store so he isn't undervolted.

    For the XMP profile, could you tell me how to check this ? 

    I suspect that the problem could come from a driver (maybe Realtek) but I'm not sure.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Poneyyyyyyyy, hmm alright, well at least something is not working as intended on your PC, which is now causing issues like these it seems. It could indeed very well be a Realtek driver.

    Just out of pure curiosity; when you go to your device manager and check the sound devices, which devices do you see there exactly?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Poneyyyyyyyy, alright. Can you give this a try by any chance? I'm curious to see if it actually does something in your situation as well.

  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    Ok, but in my case do I only disable Realtek Audio and Nahimic mirroring device (it's with realtek driver if I'm not wrong) or do I disable ALL the devices ?

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