Anyone living in Europe or the US could send them a letter by mail.
Their written response (if the problem is not resolved) could then be used in court.
“Head office
Redwood City, California
Address
Electronic Arts Inc. 209 Redwood Shores Parkway Redwood City, CA 94065
Consumer purchases
Residents of the United States, Canada and Japan enter into an agreement with Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA. For residents of any other country, the contract is concluded with EA Swiss Sàrl, Place du Molard 8, 1204, Geneva, Switzerland (CH-660-2328005-8). “
