Getting kicked from matches since server-side update a week ago

Hi there,

I mostly play supremacy, and have been crashing to menu mid-game on an almost daily basis in the past eight days. Often characters will run while fixed in place for a few seconds before the crashes. This is usually accompanied by error code 216 (screenshot attached). I’ve also experienced the crashes while loading into a match, so that I go from loading screen to menu without hitting the lobby at all, though the crashes have mostly been mid-game. I’ve also had a sudden increase in red bar connection warnings accompanied by my character freezing in place.

I play from New Zealand, and usually play on Virginia (approx 200 ping) and German (approx 300 ping) servers, so I’m used to occasional connection issues. However, I’ve been playing regularly since 2019 and in the years prior, red bar connection issues were relatively infrequent, and complete crashes back to menu might occur 3-5 times per year. But in the past week, I’ve crashed about 15 times. One evening I joined three consecutive Virginia supremacy lobbies and crashed back out of each one within about two minutes of playing, before joining a fourth one which finally let me play out the match. I’ve experienced red bar connections four times this week also, whereas it was a relatively rare occurrence in years prior.

All of these issues began in the 24 hours surrounding the announcement of the server-side update which took place 8 days ago. I’m aware weather in the US was bad at the time, but issues have persisted all the way through the week, and my most recent crash was an hour ago in a supremacy match on German servers. So I’m thinking the sudden connection issues are more likely related to the update rather than the weather. I’ve had a few friends who are US based crash out of blast servers where they usually don’t as well, but they’re not being affected nearly as frequently as I am, perhaps because of the location difference.

I sent a report to EA support but the reply message told me to post the bug here as it was likely to be picked up by the support team sooner, hence this post. I’d be grateful if this could be addressed, as the frequency of crashes is quite troublesome.

Edit: Additional info

I’m playing on a Windows laptop with Ethernet fibre connection (strong connection in all other applications) and own and play the game via the EA app. I’ve tried signing out of and back into EA to no avail; sometimes this solves the issue for the rest of a play session, but the connection issues just come back the next day.

Thank you!