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HSP117's avatar
HSP117
6 years ago

(Xbox) Battlefront 2 Celebration Edition items locked

I loaded up the game tonight and all items in the celebration edition that i did not own previously were locked. The items have been locked every time i close and reopen the game. I have tried uninst...
Skip2347's avatar
Skip2347
6 years ago

Having the same issue as of April 5, 2020.

Bought the base game.  A few hours later bought what we thought was the Celeb Ed upgrade but looks like we were charged for the full Celeb Ed Game.  Started a convo with EA-Alex via the twitter EAHelp account.  Tried the following:

- Reset Alternate MAC Address

- Deleted local/cloud game saved data

- Removed gamer tag.

- Uninstall / Reinstall

GamerTag: skip5130

Whats the plan to resolve these issues???

    • Skip2347's avatar
      Skip2347
      6 years ago

      @EA_Atic - None of the content from the Celebration Ed update is available.  For instance, Emotes: 

      When I view Chewbaca from Collections an selects Emotes, they are all locked with the message "UNLOCK WITH CELEBRATION EDITION"

      Also, on the games main menu screen, it has a tile prompting to upgrade to the Celebration edition.

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        6 years ago
        @Skip2347 thanks for the information.

        For the main menu that wont change, hens why I'm asking of the content. 🙂

        If you are playing on the account that bought the edition or redeem the code and still missing the content poke EA support again. They can sort out the missing content.

        If they send you back here, let me know your case number. For clarification we on the forum cant help with missing items or content of any sort as its related to account information that we need verify and not something we do on the forum.

        /Atic
    • Dimitrius1993's avatar
      Dimitrius1993
      6 years ago

      Thanks for the reply! My brother and I game share and he made the purchase from his account technically. Is that why I can not have access to any of the skins ? Basically all cosmetics and skins are locked but it shows I have the celebration upgrade installed. I’ve reached out to EA and told the best option is for them to call me but then there is no prompt for them to reach out. 

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