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friedtofuu's avatar
friedtofuu
6 years ago

2 FAQ explained: DS4Windows(PS4 Controller) & 'Too many computers...'

Thought I would post a couple of possible fixes for y'all since the support chat wait time is currently at 3+ hours and I'm probably just going to wait til they roll out a patch.

'too many computers have accessed this accounts version of DisplayName field missing from registry. recently. Please try again later'

This is actually an easy one, you used a VPN or changed your Windows Date & Time settings and logged into your account multiple times which causes Origin to lock you out of whatever game you're trying to get into early. From my experience in the past, it's basically a 24 hour lock-out from the time you first logged in using a VPN or changed your timezone. Literally nothing you can do, regedit or otherwise to expedite this process.

DS4Windows(PS4 Controllers & Issues associated)

Happy to report that DS4Windows does work well, as long as all of the settings are correct. This can be a bit tricky though, gave me a headache trying to figure out what was wrong. So here's a list of potential troublemakers and what to do:

  • open devmgmt in admin mode and look for HID-Compliant game controller. This should be enabled, it's the ds4Windows driver. If you have multiple, go into properties and disable any HID-based game controller. My issue was that I had a Xbox 360 wireless adapter previously installed and it was still showing up which caused the game to not recognize certain buttons, drift, etc. Disable anything to do with a xbox controller.
  • In DS4Windows, there's no need to hide your DS4 controller in settings like you do in some other games, in fact it'll make it a bigger pain if you have it enabled. Keep everything else at default and MAKE SURE you start DS4windows before opening Origin and that it picks up your controller; if it doesn't and you see DS4Windows in 'Sharing mode' at the bottom left of the app, it's not going to work once you launch the game.

I'll try to assist others when possible, there's just a lot of issues and it's hard to find any info in the logs to troubleshoot our way through.

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  • prag16's avatar
    prag16
    6 years ago

    I did not change my date/time or connect to a VPN.  All I did was update video drivers, and uninstall/reinstall origin after having a different issue.  It did force me to do two or three 2FA checks along the way.

    I don't understand why this "too many computers" thing is even in place.  I have 2FA enabled.  And they should be able to see that I only ever downloaded and installed the game one time.  The claim that there is no manual override on their side is absurd.  Of course there is.  They just don't want to do it.

  • friedtofuu's avatar
    friedtofuu
    6 years ago

    Hmmm, only thing I can think of is your ISP giving you a new IP after each restart(which would be kind of ridiculous since that's a super short lease) or maybe something with your IPv6, either way I agree it is ridiculous. I have 2FA as well, it normally gives me a check when it sees me on a different IP address.

    Yeah, there definitely is an easy fix on their side, but it would probably include exchanging personal information like our IPv4 address to reset the number of 'PC IDs' we're allotted. 

  • prag16's avatar
    prag16
    6 years ago

    EA support said there's literally nothing they can do, other than wait for the "servers to refresh" to clear it.  He said the servers refresh every 24 hours, and you don't know what time or anything, so the 24 hour lock period is really a maximum of 24 hours; could be less.  He also said that trying to launch the game before the 24 hours is up does NOT reset the 24 hour 'clock', and that you can keep trying until it unlocks (provided you're on the same PC this whole time).

    Great, but I'm not sure I trust that.  I'd hate to have him be wrong, try to launch the game tonight, and end up being locked out an additional 24 hours from that point.  Based on the first time I was found to be locked out of the game, the 24 hours should expire in about 8 hours (9 hours if it counts from the last attempt to launch the game).  Would be livid if I inadvertantly added additional time onto that...

  • prag16's avatar
    prag16
    6 years ago

    Apparently I can't tell time, I meant 9 hours and 10 hours respectively since I first got locked out, and last tried to launch the game.

    For my trouble he offered me a 15% origin discount code.  And it expires in a few weeks.  I mean, great... but wasn't planning on buying anything else..

  • prag16's avatar
    prag16
    6 years ago

    @friedtofuu 

    1)  Do you know if it's a hard 24 hours, or if it's governed by a daily 'refresh' that happens at an unknown time (meaning 24h would be the worst case scenario)?

    2)  Is there harm in trying to launch the game (from the same computer) if the time hasn't elapsed yet?  Or will this start a new 24h clock?

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