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masterengineer's avatar
4 years ago

Amazon Prime Gaming - Origin - Jedi: Fallen Order will not load.

I have Amazon Prime Gaming. They have a code for Jedi: Fallen Order. I redeemed the code without linking my EA and Amazon accounts. I redeemed the code on Origin. I downloaded the game. When I went to play it, I got an error saying that there is a problem with my games setup. I have tried everything including contacting EA help. Nothing has worked. 

6 Replies

  • @MasterEngineer We've noticed your computer is currently offline. To activate your game on this computer using your EA account.. blablabla Thats my problem... Dont understand..
  • Having the same issue.  

    "There is a problem with your game's setup.  Please reinstall your game."

    Needless to say, reinstalling did not fix the issue.  Repair did not help either.  Any suggestions?

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    Hey, can you try a clean boot to see if any programs are messing with STAR WARS™ Jedi: Fallen Order™ and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

  • x2witness1x's avatar
    x2witness1x
    New Novice
    4 years ago

    Ran a clean boot.  Still a no go.

    "There is a problem with your game's setup.  Please reinstall your game."

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