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Hi,
We are starting so see few players having a similar issue across AHQ. Could you please start with using the repair tool on Origin to fix every corrupted files of the game, check if your graphic drivers are up to date and if so post a dxdiag of your computer in your next message ?
- Hold down the Windows key and press R on your keyboard.
- In the Run box that appears type "dxdiag"without the quotes and press OK.
- If you get a box asking to check if your drivers are digitally signed choose Yes.
- In the new window that appears, give it a few seconds to complete it's processing then click Save All Information in the bottom right.
- Save the text file somewhere easily accessible, I'd recommend your desktop!
- Double click the text file to open it, press CTRL - A to select all of the text then CTRL + C to copy.
- Go to http://pastebin.com, and use CTRL + V to paste the data into the webpage and click submit
- Copy the link and paste it here
@EA_Alain Yes, I've done these things multiple times including the DxDiag as I had to attach it to multiple cases through a live chat. But no it didn't work. Also updated all my drivers.
Here you go my dxdiag: http://pastebin.com/qGL36ehe
- Anonymous10 years ago
Thanks for your quick answer.
Could you provide your dxdiag as well so we can try to pin point what could be the common link wit this issue ?
Thanks ! 🙂
- 10 years ago
@EA_Alain Currently trying to reinstall the game as I just found out that I have another problem with some dynamic lighting. Two screenshots here to proof it. This one is taken by me: http://imgur.com/a2G4n6K and the 2nd one by my friend. http://imgur.com/dX3eNju .
Reinstalling didn't help either, went to another live chat the advisor told me to reinstall my whole GPU driver done that but it did not fix it.
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