Black Screen on Start (Xbox One Disc)

Hi there, @CheeseyPizza064.

Do you happen to have a different HDMI cord you could try?

I can try that but all of the other games including Battlefront II work fine.

@CheeseyPizza064 

I understand, but can you please try and let me know what happens?

@EA_Aljo Same.  I can hear talking (human and droid) but completely blank until after the talking is over and then the health bar appears.  I turned the brightness setting to over 4 and still completely blank.

@CheeseyPizza064 

Thanks for trying that. Do you have the game installed on an internal or external hard drive?

Internal.

@CheeseyPizza064 

Do you happen to have an external hard drive you can try? When you restarted your console, did you do a hard restart or just turn it off and on again?

External Hard Drive:  I have a SanDisk USB drive I can plug in if that will work.  When I go to install it again, does Xbox ask where to install or is there something special I have to when I load the game again?

Restart:  I have chosen the "Restart Console" option and I have unplugged the device once off.  Those are the two options I have tried.

@CheeseyPizza064 

Cool. The restart console option performs a hard restart so that should be ok. 

If that hard drive is formatted for your Xbox, try deleting the install from your internal drive and install it on the external one.

I was just looking at that.  I don't have a spare external drive that I can format for the XBox and is more than 125GB in size.  Since I have already uninstalled the game, I am trying a third re-install hoping that it work this time (the definition of insanity).

(Follow up:  third install did not work.  same thing:  can see the title screen, the menu items, etc but there is no game image once it starts)