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slapshot18PRORO's avatar
10 years ago
Solved

BLACK SCREEN WITH SOUND HELP!

I'm running a GTX 960 and a g3258 at stock speeds with the latest drivers for all my hardware.

When I launch battlefront I see a white flash and then the in-game audio starts but I can only see the cursor. I think I can click on menu buttons because I here them click but I'm not sure. I tried everything short or deleting and reinstalling the game and would love some advice on how to proceed
  • EA_David's avatar
    EA_David
    10 years ago

    Hey, here's a quick tutorial for folks coming to this thread who might not be fully sure of the steps to take.

    Please note that more troubleshooting steps can be found here: https://help.ea.com/en/article/troubleshoot-a-black-startup-screen-in-star-wars-battlefront/

    Click the spoiler tags for images. 

    1:Click the Start Button then on Notepad, or type notepad into the Windows Search. 

    2:In the box that appears copy in the text below. 

    Thread.ProcessorCount 4

    Thread.MinFreeProcessorCount -2

    Spoiler

    3:Then click File > Save As. 
    Enter user.cfg as the name and save it as All Files

    Spoiler

    4:Then move this file to your Battlefront folder, which is at C:\Program Files (x86)\Origin Games\STAR WARS Battlefront by default. 


    Thanks and please let us know how you get on. 

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