Forum Discussion

6 months ago

Solved

Cannot login to ea account

Hi,

I linked my Playstation account to my ea account but I noticed that my ea account has an old email address that no longer exists therefore I cannot login to that ea account. I want to change that email to my current one but there is a two step verification in place. I cannot verify it since the email itself no longer works.

All I need is to change that email so that I can login to my ea account.

Thank you

EA_Illium
6 months ago
Hey @Wesley140301

If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

Cheers!

2 Replies

EA_Illium
Community Manager
6 months ago
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Hey @Wesley140301

If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

Cheers!
24yss4qpq274
6 months ago
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How is "If you can’t access your email account, get in touch with your email service provider to see if you can recover it" supposed to help when the problem is that the email account in question no longer exists, and the email service provider no longer exists either?
I can log in to my EA account, and I can log in to my PSN account using my current email, and they are linked, but the game I want to play seems to be inextricably fixed on the old email account. How can I fix this?

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Hi,

All I need is to change that email so that I can login to my ea account.

Thank you

","body@stringLength":"437","rawBody":"

Hi,

All I need is to change that email so that I can login to my ea account.

Thank you

","kudosSumWeight":0,"postTime":"2024-09-30T10:47:22.068+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10718094_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":320},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, I linked my Playstation account to my ea account but I noticed that my ea account has an old email address that no longer exists therefore I cannot login to that ea account. I want to change tha...","descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMDcxODA5NSwxMDcxODA5NQ","node":{"__ref":"AcceptedSolutionMessage:message:10718095"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMDcxODA5NSwxMDcxODA5Ng","node":{"__ref":"ForumReplyMessage:message:10718096"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:10718094":{"__typename":"Conversation","id":"conversation:10718094","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10718094"},"lastPostingActivityTime":"2024-10-02T01:32:47.512+01:00","lastPostTime":"2024-10-02T01:32:47.512+01:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:10718094":{"__typename":"ModerationData","id":"moderation_data:10718094","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10718094_1":{"__typename":"Revision","id":"revision:10718094_1","lastEditTime":"2024-09-30T10:47:22.068+01:00"},"CachedAsset:theme:customTheme1-1741950765595":{"__typename":"CachedAsset","id":"theme:customTheme1-1741950765595","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Cannot login to ea account","moderationData":{"__ref":"ModerationData:moderation_data:10718095"},"body":"

Hey @Wesley140301

If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

Cheers!

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How is \"If you can’t access your email account, get in touch with your email service provider to see if you can recover it\" supposed to help when the problem is that the email account in question no longer exists, and the email service provider no longer exists either?

I can log in to my EA account, and I can log in to my PSN account using my current email, and they are linked, but the game I want to play seems to be inextricably fixed on the old email account. How can I fix this?

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