Wait until November 18, 2015 at 5PM. That is when it unlocks for your region.
@EA_David
I'm also having this issue, my ISP is Brighthouse, I like in Florida. :-/
P.S. but I bought my game from gamestop.
Google fiber probs. ☹️
What kind of sense does it make that their rep here on the forums can see that we're in the US, their rep on the live chat can see that we're in the US, but for some ungodly reason their distribution service thinks we're in the Netherlands?
Like, seriously EA, how much more could you screw something up?
Its very strange. I feel like they should be able to go in and make it available on our individual accounts pretty easily though. I would rather not wait another day and a half. I can download the game in a few minutes but I can't play for days, lol.
Community Admin@hayzord Unfortunately it's not that easy, though I wish it was. I'll be raising this up on my end, but in the meantime you might want to contact your ISP directly, perhaps they can assist more directly.
Thank you for the information given and sorry for any frustration caused.
27 1/2 hours after release: No game. $70 missing from my bank account, and 5 hours of my life wasted on customer support with EA to get told "there's nothing we can do". And nothing to show for it. AND an EA Advisor SUPERVISOR. SUPERVISOR. Hung up on me. I don't know where EA learned customer service from but in all 6 years I've worked in the customer service industry "there's nothing I can do" has been absolutely forbidden in my vocabulary. I work as an electronics technician in an RMA department for a major electronics company. I work on $15,000 equipment on a daily basis and if we can't get that equipment back to the customer in 48 hours, they get a brand new unit and we refund all repair charges.
I have waited 27 1/2 hours on a $70 game and I have 3 15% off discount codes to show for it. Why would I give even more money to a company with this terrible of customer service, on a store that can't even tell which country I live in?
My Google Fiber ISP is being detected as me being in the Netherlands, and I have ran various Geo locating website that all say I am in the US (Kansas City). So if some small website can get it right to where i am located how is big EA not getting it right? By the time I will be able to play it will be 41 hours later after release. EA you get payed for the time put into creating a game, why do I not get payed for my time waiting on you to fix something? Come on EA.
