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Anonymous's avatar
Anonymous
8 years ago
Solved

Download stuck on “Preparing to Play”

I’m trying to download FIFA 18, but my download is frozen at 23%, where it’s “playable” threshold begins. It says both “Downloading” and “Preparing to Play”. I’ve tried using safe download, restartin...
  • horaciobp's avatar
    horaciobp
    7 years ago

    Ok, I finally figured a solution out.

    If your game is stuck in Preparing to Play, go to the folder of installation (usually C:\Program Files (x86)\Origin Games\Anthem)

    Double click on the "__Installer" folder and open the file InstallLog.txt.

    The last lines on my file was:

    22:10:50 Started DirectX Install Phase
    22:10:50 Launching process:
    Command: "C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\dxsetup.exe" /silent
    Working directory: C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\

    Which means it invoked the process to install the Directx, now follow these steps:

    1) Go to the Task Manager (ctrl+alt+del) and kill all the Origin process;

    2) Go to C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\ and run the dxsetup.exe and follow the steps to install;

    3) Now create a new folder (whatever name) and move every file except the .dll and .exe (a lot of videos shows only this process) to this new folder;

    4) Open Origin again and after checking the game files the download is resumed;

    5) When the message "Preparing to play" appears again, go back to the Task Manager and kill the DirectX SDK process;

    After that it worked for me.

    Just a note on step 3), I'm pretty sure that deleting any file in the folder should work, I just had to this because if I Open Origin after installing manually the DirectX it re-started downloading the game and it was stuck at 0b/s.

    Hope this helps

horaciobp's avatar
horaciobp
7 years ago

I’m having the same issue with every Origin game, when the game becomes playable it gets stuck.

already reinstalled Origin, cleaned cache and performed a clean boot.

Any other suggestions?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @horaciobp 

    @horaciobp wrote:

    I’m having the same issue with every Origin game, when the game becomes playable it gets stuck.

    already reinstalled Origin, cleaned cache and performed a clean boot.

    Any other suggestions?

    When you say it gets stuck do you mean when you try to launch it from the Origin client?

    Here are some things you can try:

    1. Right-click on the game in Origin and select "Repair."
    2. Delete the Origin client and re-download/install the latest version here: https://www.origin.com/usa/en-us/store/download
    3. Right-click on the Origin desktop shortcut and click "Run as Administrator."
    4. Add Origin and the specific games to your anti-virus exception list. More info: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/
    • horaciobp's avatar
      horaciobp
      7 years ago

      Stuck on the Preparing to Play.

      Looking at the install log, it invokes the DirectX installation and don’t do anything after that. 

      I closed Origin, installed the DirectX manually (from the __install folder). When I open Origin again the game is in a downloading state with 0b/s forever.

      • horaciobp's avatar
        horaciobp
        7 years ago

        Ok, I finally figured a solution out.

        If your game is stuck in Preparing to Play, go to the folder of installation (usually C:\Program Files (x86)\Origin Games\Anthem)

        Double click on the "__Installer" folder and open the file InstallLog.txt.

        The last lines on my file was:

        22:10:50 Started DirectX Install Phase
        22:10:50 Launching process:
        Command: "C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\dxsetup.exe" /silent
        Working directory: C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\

        Which means it invoked the process to install the Directx, now follow these steps:

        1) Go to the Task Manager (ctrl+alt+del) and kill all the Origin process;

        2) Go to C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\ and run the dxsetup.exe and follow the steps to install;

        3) Now create a new folder (whatever name) and move every file except the .dll and .exe (a lot of videos shows only this process) to this new folder;

        4) Open Origin again and after checking the game files the download is resumed;

        5) When the message "Preparing to play" appears again, go back to the Task Manager and kill the DirectX SDK process;

        After that it worked for me.

        Just a note on step 3), I'm pretty sure that deleting any file in the folder should work, I just had to this because if I Open Origin after installing manually the DirectX it re-started downloading the game and it was stuck at 0b/s.

        Hope this helps

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