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gw2478's avatar
gw2478
5 years ago
Solved

Error 721

Product: Star Wars: Squadrons
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Puddle_nails
Are you playing in VR? No
Which part of the game is the issue happening in? Prologue
What were you doing when the bug occurred? Step by Step detail is helpful. Just booting up the game.
Where did this issue occur? Please include menu name or in game location. From the start
When did this happen? (dd.mm.yy hh:mm) 08.01.21
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? Error 721 message
What do you expect to see? That I'm connected to ea
Which ship were you playing? If not applicable, just answer "no" or "none." No
What components were you using? No
Which customizations (if any) were you using? No

‌

Error 721

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @gw2478.

    Alternate DNS settings may help with this. Please follow the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!

10 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @gw2478.

    Alternate DNS settings may help with this. Please follow the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @deathstab_93 

    Yes. If you follow the instructions I linked, you'll see this needs to be done on your PS4.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @deathstab_93 

    Have you performed any other troubleshooting besides changing the DNS settings?

  • deathstab_93's avatar
    deathstab_93
    5 years ago

    Yes all of them and the advanced ones, my flat mate can play squadrons on the same console just fine online. I’ve tried 2 consoles too, been like this since Friday now 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @deathstab_93 

    If you've tried all the troubleshooting, I wouldn't be able to help any further. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • vonFlaskow's avatar
    vonFlaskow
    Newcomer
    4 years ago

    Hello, same error, (721) on Battlefield II. and Squadrons. PC platform Windows 11, wired.

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