Error 721
How do I fix this issue?
Forum Discussion
I've had the same issue for about the same amount of time.
I own Steam-PC and Xbox One copies of the game.
I am unable to login on my accounts on either, and I've thrown everything and the kitchen sink at this problem.
I have:
VPN
Mobile hotspotted
Swapped Routers
Reinstalled game on another PC
Repaired Install
Installed through origin
Followed all DNS flush and other items from EA support
However, today I discovered that an alternate Xbox Live account was able to access the game with zero problems. My account continues to pop the 721 error on all platforms on multiple connections. This issue is clearly isolated to the account.
I requested support give me a ban cycle just to see if it might clean out whatever is flagging my account. They refused this request.
Hope the account isolation this helps resolve this issue quickly.
I'm the phone with Customer Support.
I was asked about game sharing, and that the ticket was closed. The irony is that the account I can connect with is the nonpaying "shared" account, and only had been I'm on hold waiting to continue to troubleshoot.
Completely unacceptable that this ticket was closed, EA.
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