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A_Blues_fan_79's avatar
A_Blues_fan_79
Seasoned Adventurer
10 years ago

Help: My son cannot access online features due to his age!

I have set the appropriate settings on his Xbox One profile.

I deem the content of Star Wars Battlefront to be suitable for him to play and have made the decision to allow him to play.

The EA servers are denying him access saying 'He's not allowed access to online features'.

I believe this is due to his age (he's 11 years old). There is no foul language, blood or gore in this game, just the moderate violence that comes with any FPS game.

I allow him to play Halo 5 (another 16+ rated FPS game) and he has no problems there. I do not allow him to play certain games such as GTA V, Call of Duty, Gears of War etc. but that again is down to my choice.

The choice seems to have  been taken out of my hands here though and I don't appreciate it. I have spent nearly £80 GBP for this game including the season pass for my son and he cannot play it!

I am not happy about this.

I have spent two hours on Xbox support, EA support and back on Xbox support about this issue this morning - they blame each other saying it's due to age restrictions set by EA (and EA say it's due to Xbox). My son and I are stuck in the middle here.

I am going to have to return the game fro a refund if this can not be resolved.

Xbox support ended up saying I'll have to make an adult account for him to play with! That surely can not be the answer and is disingenuous anyway. He should be able to play on his own account and earn his own achievements etc.

What was also annoying was that one xbox representative said because it's a 16+ rated game they can not allow him to play it due to COPPA regulations.

I then pointed out that every other 16+ game I've some across does allow child account access as long as the parent has made the decision to set the appropriate permissions on their Xbox account.

Therefore this reasoning is inconsistent and confusing.

I'd understand it if child accounts weren't allowed to play any Mature/Teen/16/18 rated games as that would make sense and I wouldn't have bought this for him. But the fact that it's just Battlefront that he can't play is very confusing for parents who go out and make purchases of games based on previous experience.

This is Star Wars for goodness sake! There must be lots of children wanting to play this. EA/Xbox must have known this surely?

Is anyone else having this issue? Please post and let me know. Hopefully someone at EA will see this and take notice of the extreme frustration that it's causing parents.

27 Replies

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  • Hales27's avatar
    Hales27
    10 years ago

    I read somewhere of a solution and it worked for me.

    I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth. Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away. One happy little fella.

    In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option. I found the email address.
    Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.

    Hope this helps and works for everyone else.

  • A_Blues_fan_79's avatar
    A_Blues_fan_79
    Seasoned Adventurer
    10 years ago
    @Hales27 wrote:

    I read somewhere of a solution and it worked for me.

    I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth. Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away. One happy little fella.

    In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option. I found the email address.
    Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.

    Hope this helps and works for everyone else.

    When did you try this solution? The only reason I ask is that I don't think it's possible to change the Date of Birth on a Microsoft account anymore. I tried looking for the option on my son's account around the time of posting the opening post and couldn't find it and the Microsoft support chat line said they were unable to change it as well.

  • Hales27's avatar
    Hales27
    10 years ago
    I did this today, 28-12-2015. I am in the UK if that makes a difference. My Sons Microsoft account is not linked to mine it's independent, maybe that's why I could change the DOB
  • Anonymous's avatar
    Anonymous
    10 years ago

    Ive changed my sons age and still nothing, on the phone to EA ( it says my call will be answered in 1 min) ive been on the phone 45Mins and no answer, but the phone down and been waiting for 20 mins and still no answer. They need to remove your AGE from all there games. this will be the last EA game I buy.

  • Anonymous's avatar
    Anonymous
    10 years ago

    How dare we decide which games our kids can and can't play?

    We should just let EA do it for us.

  • A_Blues_fan_79's avatar
    A_Blues_fan_79
    Seasoned Adventurer
    10 years ago
    @Hales27 wrote:
    I did this today, 28-12-2015. I am in the UK if that makes a difference. My Sons Microsoft account is not linked to mine it's independent, maybe that's why I could change the DOB

    OK, thanks, I will have to take another look at it. His is linked to mine via the Family settings though so that may be the cause of the problem.

  • Baconbroplays's avatar
    Baconbroplays
    6 years ago

    This is an absolute rubbish excuse and it's more like a huge error that EA made that they cannot fix.  If what they are saying is true, then why does my son have no problems playing apex legends, one of the most toxic games out there?  An EA sports HUGE revenue stream with absolutley no filter such as battlefront 2.  We purchased this game knowing what the content is and now my son can't even access 3/4 of the game? What a rip off.

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