steam tells me that the file setup is incorrect and tells me to reinstall but it doesn't make a difference every time I do it wondering if anyone else has this problem.

I purchased the game through steam 2 days ago and it simply doesn't launch. When launching it just opens the EA app and I get a pop-up saying "Your game failed to launch, An error on our end caused your launch to fail. Try again a little later"Yes I've looked through similar threads and done everything people suggest, such as verifying the integrity of my games files, the EA app, reinstalling, windows updates, and driver updates but nothing helps. And no I do not want to launch the game via SwGame-Win64-Shipping.exe because it doesn't track steam hours or achievements which is why I bought it in the first place. I've played the game before through the EA app.Would appreciate if the "solution" wouldn't be a copy-and-paste comment that doesn't actually help.

I've been at this for a couple days. I have done every troubleshooting step that I could find online. The only thing I can come up with is that the EA app is the failure point here. I have reinstalled the game, restarted the app, repaired the app, cleared the cache, reinstalled steam, relinked steam, checked registry keys, added exceptions to the firewall, disabled my firewall, disabled windows security, turned off my vpn...nothing I have found on any forum, here, reddit, steam...etc. has worked. This game ran flawlessly with Origin. The forced change to the EA app has crippled a game I paid full price for. I was considering pre-ordering Jedi Survivor, but if I can't get a game I already own to work, why would I buy more games that will likely not work? Fix your app.UPDATE: Ok, this is really stupid that I have had to do this. The EA app natively tries to install to my C drive. My Steam library is on a different drive. I changed where Jedi Fallen Order installed to my C drive and now it shows up in the EA app and is playable. I don't know if anyone else runs their library from a different drive, but that might help you in this instance. EA, you really need to fix this if that is the bug that others are having like I had. Most people are running multiple drives in their gaming PCs.ANOTHER UPDATE: After changing the install location of the EA app to the same drive as my steam library, then installing Jedi Fallen Order back to my games drive, it no longer sees that it's installed at all. After moving my installation of Jedi Fallen Order back to my boot drive, the EA app is able to see the game. The EA app must only be looking for games on your boot drive. This is a stupid failure by EA.

well, I guess this topic is abandoned. Really nice spending money and literally not even getting a product. classic EA, if only they would be a normal company and not require a * launcher that no one will ever actually use.

Hi. i also bought it on steam. it doesnt start because steam and the ea app wont connect. its always an error.and i found no other way to connect the accounts. is there any way to play without this connection?

I am having this same issue. It only recently started because I have 25 hours of game time logged in Steam from when I played the game right after it came out. Steam is no help because they say since it uses the EA launcher there is nothing they can do about it.This is absolute garbage support from a dumpster fire of a company. Get rid of your broken launcher and just stick to making games.

Jedi fallen order wont launch through steam.

37 Replies

papahiroshima
3 years ago
I purchased the game through steam 2 days ago and it simply doesn't launch. When launching it just opens the EA app and I get a pop-up saying "Your game failed to launch, An error on our end caused your launch to fail. Try again a little later"
Yes I've looked through similar threads and done everything people suggest, such as verifying the integrity of my games files, the EA app, reinstalling, windows updates, and driver updates but nothing helps. And no I do not want to launch the game via SwGame-Win64-Shipping.exe because it doesn't track steam hours or achievements which is why I bought it in the first place. I've played the game before through the EA app.
Would appreciate if the "solution" wouldn't be a copy-and-paste comment that doesn't actually help.
EA_Illium
EA Staff (Retired)
3 years ago
Hi, @papahiroshima @JIRV09 When you have a moment can you try the following steps if you have not so far?

Check for other applications that may be limiting EA App or Game performance

EA App's Cache (Top Left Menu > Help > App Recovery)

Run the System File Checker tool then Check for Windows and GPU updates

Install/Repair your VC++ files for Jedi: Fallen Order

Put your device in a Clean Boot then launch Fallen Order

Cheers!
papahiroshima
3 years ago
Nope tried all that and still doesn't launch.
JuddV10
New Scout
3 years ago
Same here
NFS games work fine, Fallen Order wont even show up on installed games
EA_Illium
EA Staff (Retired)
3 years ago
@JuddV10 Are you on Steam as well?
EA_Illium
EA Staff (Retired)
3 years ago
@papahiroshima Did you get the same error when launching from a clean boot?
papahiroshima
3 years ago
yes It gave me the same error message
EA_Illium
EA Staff (Retired)
3 years ago
Hi @papahiroshima Would it be possible to get a DxDiag?
papahiroshima
3 years ago
Here it is
DxDiag.txt109 KB
barbuzalos
3 years ago
Hi. i also bought it on steam. it doesnt start because steam and the ea app wont connect. its always an error.
and i found no other way to connect the accounts. is there any way to play without this connection?