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EA_Aljo
Community Manager
5 years agoThanks for letting me know. It would be good to contact an advisor for assistance with this. We can't investigate account issues through Answers HQ. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
5 years ago
@EA_Aljo I have been contacting the EA Help and they aren't doing anything, when we asked for help with finding CD Keys on PS4, we just got the same email as before which was asking me to send the keys to them.
- EA_Aljo5 years ago
Community Manager
I checked on your case and it looks like you're in the middle of a conversation with them about this. It would be best to keep working with the advisor to try to get this resolved. Thanks!
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