[PC] Black screen issue information hunt
If you are encountering black screen issues or are not able to pass the start screen because of a freeze or a similar technical problem, please provide us further details about your system and system specifications. This will help our team to investigate the issue as well as to gather important data to improve the game.
Please check if one of the following workarounds helps you to solve the Black Screen issue:
- Please check if the minimum system specs apply to your system.
- Re-install Origin. We got several confirmations that this can fix the black screen issue.
- Update your videocard driver to the latest release version.
- Laptop users: force GPU in nvidia/amd settings via creating a custom profile for SW:Battlefront in your driver suite.
- Try to disable your SLI/Crossfire function of your dual GPU setup.
In order to provide us the needed data, you can just post your description and DXDIAG in this topic.
Please give us only the following details:
Short description of the issue:
DXDIAG:
Please keep in mind that this topic is not a discussion, the purpose of this sticky is to gather information. We will edit and remove posts if necessary, which means if they are not providing the information mentioned in the form above. However, we will share workarounds in this topic, so keep an eye on updates in the entry post.
Following steps from @EA_Axmainian explains how to post your DXDIAG via pastebin:
- Hold down the Windows key and press R on your keyboard.
- In the Run box that appears type "dxdiag"without the quotes and press OK.
- If you get a box asking to check if your drivers are digitally signed choose Yes.
- In the new window that appears, give it a few seconds to complete it's processing then click Save All Information in the bottom right.
- Save the text file somewhere easily accessible, I'd recommend your desktop!
- Double click the text file to open it, press CTRL - A to select all of the text then CTRL + C to copy.
- Go to http://pastebin.com, and use CTRL + V to paste the data into the webpage and click submit
- Copy the link and paste it here! =D
You will also find useful information in the following discussion regarding start-screen issues: http://answers.ea.com/t5/Technical-Issues/Unable-to-get-past-Start-Screen-Battlefront-Beta/m-p/4848947#U4848947
Your
Answer HQ Team
Update 1
Added a checklist with some basic workarounds and information
Update 2
As many players stated that re-installing Origin fixed their issue, we added this workaround to our list above. If you have black screen issues, please try to re-install your Origin client and keep us updated if that helped to solve your issue.
- Anonymous10 years ago
Closing this thread as this issue was from the beta and not the full release of the game.
@mistresssquid i recommend you make a new thread with your details on it. Also a simple repair game can fix issues like this as well. If you do make a new thread please post your full PC specs as well and any other relevant information to help us help you...
Thanks!