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Shinobi-Kun's avatar
Shinobi-Kun
6 years ago

PC restarts itself whenever I try to land on Zeffo

So I'm loving the game so far but a serious issue has occurred where if I try to land on Zeffo for the first time after visiting the vaults, my PC resets itself.  There is no BSOD, the PC is set to n...
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@Shinobi-Kun 

Some troubleshooting:

If your issue persists, please post your Dxdiag here so we can take a look, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Shinobi-Kun's avatar
    Shinobi-Kun
    6 years ago

    Hi there,

    I have right click and repaired.  I have done a clean install of the latest nvidia drivers, after updating to latest nov 22 build did nothing. 

    I have done a clean boot, no good.

    I have run a system file checker, no good.  I have also installed the game on a new drive, on my Windows 10 image, no go.

    No worries I will get the DXdiag info and post it tonight.  The recent update has actually made things worse, the reset now occurs sooner in the cinematic.  

    Thanks for getting back to me, sorry it's taken me so long, I've been quite busy.

  • Shinobi-Kun's avatar
    Shinobi-Kun
    6 years ago

    Here is my DXdiag, sorry it took so long.  Hopefully it helps, really want to play this game.

  • Shinobi-Kun's avatar
    Shinobi-Kun
    6 years ago

    Do you need more info from me to resolve this?

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