Re: Constant crash: Unreal Engine is exiting due to D3D device being lost.

Have you had any issues since you have changed this?  I am running a 4790k and 2080ti and have switched a few settings around like you have but still get intermittent crashing with the D3D error.  Thanks!

I get this exact same crash/error report. I'll play for hours and nothing seems to be stuttering or having issues. The game will run fine for a while, but suddenly it crashes. No sudden GPU spikes. My GPU barely gets a workout through this game. Although CPU optimization in this title is garbage and that constantly varies from 20-90% depending on what's happening in the game so there's no telling if the issue is there, but this is the only game on my system that does that. Additionally, I've monitored my temps and everything stays in the green. Both my GPU and CPU are water cooled and nothing effects their temperatures, so it's not an overheating issue. I've updated my Drivers and even did a clean install of those to try to fix the issue with no luck. EA and Respawn need to fix this and I wouldn't be surprised if this is a DRM glitch causing the problem.

Troubleshooting: Removed drivers, installed clean drivers, uninstalled new drivers, installed clean old version of drivers, "repaired" game (verified game files), uninstalled/reinstalled game, ran Windows update, and even ran game on low/medium/high/epic settings at 1920 x 1080, 2560 x 1440, and 3840 x 2160. Finally decided to test another game. Played Gears 5 for 10 hours (total) in campaign and online with highest settings at 3840 x 2160. CPU was at 30% (peak usage) and my GPU hit 95% (peak usage). Same engine, no crashes. 

System Specs

OS: Windows 10 Pro 1909

CPU: i7-7700k

Memory: 32 GB

GPUs: Nvidia Titan Xp and 750 Ti GTX (PhysX)

Launcher: Origin

I was tinkering with some settings the other day and turned on debug mode in my Nvidia settings (turns off the factory overclock) and things have been running fine ever since with no crashes. The crashing only started happening after the driver update that came through just before Thanksgiving. So something with the game does not seem to be playing nice with the factory overclock on the gpu. Hopefully that helps you as well! 

Hi, I got this game as a Christmas Present and I have been unable to even get past the Initial Game Startup Loading Screen.

I get a crash report which I have been keeping track of for a few times and I hope someone knows what to do. I also attached a 

notepad document with the error codes. I bought the game off of Steam and I tried reinstalling it from Origin since the Steam install

didn't seem to be working and that didn't fix my problem.

P.S. I haven't been able to play the game at all.

Try turning on debug mode on your graphics card (turns the card down to stock clocking rather than any overclocks whether you did it or came from factory). That's what fixed it for me and allowed the game to run. Hopefully that helps! 

Could try to change the default to borderless window at your monitors resolution in either nvidias or ATIs config program.  I had to do it in nVidia Experience to get mine to let me in when this error happened.  Has been working ever sense after that change.  

so basically, need to figure out how to set the resolution and force windowed mode (instead of full screen) without doing it inside of the game.  Ridiculous, I know, but what helped my issue.

good luck! 

Just saw a new update for the game but in the patch notes there was no mention of any fixes for any major bugs such as this. Any updates for us EA??? I’d really love to get back to playing this game

I got the same situation...and I tried everything but in vain.

Please fix the bug...EA

I suspect this has something to do with Unreal Engine 4. I’ve done further research and found that many people have this issue with any game running this engine. I recently purchased Mordhau and although the crashes aren’t as frequent it still happens. 

Still no response from EA... It'd be nice to at least get an update even if it's to say you haven't made any progress; it would be nice to know that you haven't forgot about everybody who has this issue. Still haven't played the game since... might just try to get my money back at this point. Sad because this is a really awesome game

I have not been able to play this game like, ever, i would be pissed af if it wasn't because i got it for cheap change from Epic this last sale. 

Its so weird though, sometimes i can get 5 seconds in the first cut-scene, other times i can remain throughout the main menu or straight crashing. But never have i been able to play this thing, and again i've tried everything hell i even reinstalled windows but to no avail.

Specs:

i7 4770K

GTX 980 ASUS STRIX

Z87 MSI MPOWER MAX

I've got the game today and I'm having the same issue.

Setup:

CPU: 5960X

GPU: 3x EVGA Titan X (GM200)

OS: Windows 10 (current patchlevel)

Driver: 442.74

Screen: 3840x2160 / full screen mode

Cleaned and reinstalled the GPU drivers with DDU - no effect.

I can rule out hardware problems and temperature issues - rig is working fine for other games and also under high load with Folding at home using all GPUs and the CPU simultaneously.

So far it happens only in full screen mode, not in borderless window mode. But the latter causes stuttering and has issues with VSYNC - so this is not an option for me.

This issue also occurs mostly (not always) within cutscenes exactly at the same time.

Some sceneries seem to be more susceptible to it than others.

Is there a fix in the pipeline? Otherwise I would ask Steam for a refund.

I've had zero problems with this game up until now, when I updated my NVIDIA drivers. I installed 445.75 and it immediately began crashing upon launch, same message as everyone else in this thread. I rolled back to 442.59 and everything is fine again.

Setup:

CPU: i7-8700K

GPU: NVIDIA RTX 2060
OS: Windows 10 Pro

Driver: 445.75 (problematic)

Screen: 2560x1440p w/ G-Sync

I just bought the game, installed it, tried to play it - to no avail. When I try to start the game I get a black screen and then it crashes:

LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') 0x000000014a0576b6 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0594b0 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0599b4 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a033256 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad5567b starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141501336 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b352a0f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b357621 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001492d5864 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad9f0e2 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141521748 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495d88ab starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495b2d49 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffa4bb27bd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffa4c52ced1 ntdll.dll!UnknownFunction []

I can't even get into the game.

I am on Nvidia Driver Version 445.75

CPU: Intel i7 7700K

GPU: Nvidia 1070

GPU Driver 445.75

OS: Windows 10 Enterprise

Same as others. Tried all solutions, nothing worked with me. No Overclock, all cleaned, reinstalled and updated. Video set as windowed, fps locked etc.

SETUP:

CPU: i3-8350k

GPU: NVIDIA GTX 1060 6GB

OS: WINDOWS 10 PRO

NVIDA DRIVER: 445.75

RESOLUTION: 1080p, V-Sync activated, Fps locked at 30

installed drivers version 442.50 and now it works perfectly.

I did not tried drivers v.442.74 because I read on a comment here that they didn't work.

Now it's all fine except for a few fps drops. I played all day without a crash.

Have a try and let us know if it works for you.

Cheers

Today it started to crash to randomically every 1 hour, during normal gameplay (1st time during personalizing lightsaber, 2nd time scanning an enemy after beated him). Don't know what's wrong with this game...

I just accepted the situation. I play untill the Force let me so.

Looking forward for alternative solution.

Cheers

I submitted a bug report for this HERE describing the problem. Please feel free to "Me Too" it and post your experience. Squeaky wheel gets the grease.

Well, a driver release came out that broke the game. This is a typical problem that's been an issue for as long as there's been PC gaming. There is a workaround, but it's inconvenient, and asking players to stick to a single release for a driver for too long is neglectful.  What i really don't like is how this game is dependent on origin servers, and when the servers get congested, this TOTALLY OFFLINE game won't run. That's' happened to me. 

Sorry for yet another post from me. So, based on a suggestion from @xX-Zeo90-Xx I tried booting into Safe Mode and using DDU to totally uninstall my graphics drivers. Then I did a clean install of the latest NVIDIA drivers. I was able to launch to the title screen, but I don't have the time to really test anything. No crash upon launch, though, that's good. Clicking "Clean installation" with NVIDIA driver update may be enough, but it's NOT enough to just update as normal. They dropped a new feature, DLSS 2.0, which may be why this step is necessary.

Hi from France 🙂,

I read yesterday your conversation as I was a brand new impacted user. I build my new PC this week and launched JFO which seems to be fantastic. But after 3 to 5 min, I suffered from a recurrent error, just enough to avoid any save on the first mission 😬

Windows event :

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Origin popup :

LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') etc .....

Here is the detail of what I run :

MB : Asus B450-i ROG STRIX GAMING - Mini-ITX

CPU : AMD Ryzen 7 2700X

RAM : Delta TUF Alliance RGB - 2 x 8 Go - DDR4 3200 MHz

GPU : MSI GeForce RTX 2070 VENTUS GP - 8 Go

GPU driver version when KO : 432.00

GPU driver when OK : 445.75 (see installation below - it's important)

First try : Update Nvidia Driver from 432.00 to 445.75 using GeForce Experience

Result = still KO

Possible reason : Updated driver may contain old files, or parameters. I suppose it is not clean enough to resolve my issue.

So I decide to apply a bundle of every solution I found on Google and for now everything works fine (3 hours session yesterday, no occurrence). Hope my actions can help you :

Second try

Step 1 - Fresh Nvidia driver installation

Necessary softwares (both free) were DDU (Display Driver Uninstaller) and  Registrar Registry Manager

Remove existing driver

1. Restart your PC in Safe Mode
2. Start DDU
3. In options panel : Select the option which does not allow Windows update to auto install a new driver.
4. On the main page : Select GPU and NVIDIA
5. Clic the top button. In english it should be something like "uninstall and restart (recommended)"    //sorry my DDU is in french

Remove any Nvidia register entry to make it disapear (key step)

1. Start Registrar Registry Manager
2. On the left panel, make  the following research :
   • Type of search = Plain text search
   • Text or data to search for = Nvidia
   • Where to search = Registry
   • What to look for = key name + value names + data
3. Select all (ctrl + A) and "delete selected keys and values" (important : I read sometimes that you must exclude 3D software, or games entries.Personnaly I did delete ALL but I am not responsible if it broke some functions - registry is a tricky thing to modify so be carreful please)

At this step, I recommend a new restart of your computer, to make sure that everything is clean.

Once done, install the last Nvidia driver available : for me yesterday (April 2020) it was 445.75 so the exact same version than my first attempt which was KO but this time fresh and clean.

Step 2 - Disable PCIe power restriction

Out of the box, Windows 10 try to limit the power consumption of your PCIe components. To make sure that every Watt are delivered, I changed this option do deactivated any power energy mode (sorry french screenshot but understandable 🤭 )

Step 3 - New registry DWORD value

To add some tolerance on the driver behavior, I manually changed 2 defaults value in registry (default values are not visible in regedit, you need to create 2 new DWORD entry)

First, increase the default Timeout delay from 2 sec to 5 sec :

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]

"TdrDelay"=dword:00000005

Then, switch the debug mode from recover to recover unconditionnal

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
"TdrDebugMode"=dword:00000003

Once again, you can restart and please let me now if it help you. Good luck everyone

Camille

phenomenal tutorial! Thanks 🙂