EA pre-ordered Amazon disc FAIL on PS4 - Star Wars Battlefront / Need for Speed
I am so sorry to hear that you experienced this issue, twice! It is just so rare for a disc to malfunction, let alone that it should happen twice in a row.
What I would like you to check first before doing anything else, is that this is definitely not a console issue by following these steps:
- http://community.us.playstation.com/t5/Consoles-Peripherals/INFO-Issues-with-ejecting-PS4-discs/td-p/42133811
- http://answers.ea.com/t5/Technical-Issues/READ-ME-FIRST-NFS-Basic-Troubleshooting/td-p/4908815
Please also try setting your console settings to the default (this is not the same as Initializing):
Select [Initialization] > [Restore Default Settings], and then follow the screens.
I hope that resolves the issue, if not, I am afraid you will have to contact Amazon to get your discs replaced. As an added suggestion before you do so, you might want to call Sony as well to see if they have any other steps for their console that I might have missed. Or, to see if this is something they heard before.
Should you have any additional questions, please reach out to me again.
--Tom
