Thanks.
- Cleared App cache
- Ran System File Checker
- Have latest GFX driver
- Tried the game again after Clean Boot.
-> No change.
Once again, the game itself loads to the menu fine, and the intro movie plays correctly. After that, I'm just thrown back to the main menu instead of beginning the actual game.
Please help - what else can I check. Thanks.
Thanks, I'm glad you're looking into this.
EA report ID: 4c946987-1360-4ceb-b78f-6ae9db64611a
I reproduced the issue just before submitting that.
Dxdiag screenshot is attached. If you need the whole dxdiag log, I would be more comfortable sending that in privately rather than publicly.
EA Staff (Retired)Found the private message feature. Sent it to you privately. Let me know if you need anything else.
EA Staff (Retired)Thanks for the information!
To check I noticed your GPU driver is about a month out of date, can we try using the Nvidias site to grab the latest driver?
https://www.nvidia.com/en-gb/geforce/drivers/
If this continues can we try to repair or reinstall the VC++ files?
Thank!
Thanks. One of those resolved the issue. (Or maybe clean-installing the drivers helped.) Appreciate the assist.
