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jchu0217's avatar
jchu0217
2 years ago

Need help... Game won't launch...Not worried about people cheating at all

Hey EA Customer Support, I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two...
Jayboe51's avatar
Jayboe51
2 years ago

Hey there was no error ID because it just crashes with no explanation. I have attached the DxDiag.

Jayboe51's avatar
Jayboe51
2 years ago
@EA_Illium Hey can I get an update on the DxDiag that I added?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Jayboe51 

    Apologies for the delay, To confirm do you have any other software running when you try to play Squadrons? 

    Also, would it be possible to try on a new user or admin account to check if the same issue occurs? 

    Cheers, 

    • Jayboe51's avatar
      Jayboe51
      2 years ago
      @EA_Illium I tried signing out of everything, and closing all the other programs and it still crashes like before.
    • jchu0217's avatar
      jchu0217
      2 years ago

      Hi EA, 

      I'm also reading what you're suggesting. I don't have any other programs running besides the Steam client which I bought the game from. Other than that, no anti-virus, no anti-cheat, just a dedicated gaming desktop for gaming. 

      I also ran it under the admin and compatibility mode of previous Windows. Nothing works.

      Any other suggestions? 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hi @jchu0217 @Jayboe51 

        Thanks for going through this with me, I've passed this on for the team to be aware of. 

        To check, do either of you have the Steam overlay enabled? If so could we try disabling it?

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