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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Star Wars Squadrons - Unable to Connect - Error 721

Hey @Grendel292 

Thanks for reaching out to the community, When you have a moment can we try the following steps?

  1. Make sure you have the latest software update.
  2. Perform a power cycle.
  3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  4. Unplug any devices attached to the USB slot.
  5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
  6. Troubleshoot your connection to EA games
  7. Open you're Xbox NAT Type
  8. Clear the MAC Address.
    • From the Xbox dashboard, click Settings, then go to All Settings.
    • Go to Network, then Network Settings.
    • Click Advanced Settings, then Alternate MAC address.
    • Select Clear, then restart your Xbox.

1 Reply

  • Grendel292's avatar
    Grendel292
    2 years ago

    Hello,

    Thank you for the response and advice.

    Unfortunately none of the remedies worked but I'll try to access periodically in case anything has changed at EA's end. I'm assuming that the root of the problem may be there.

    Kind regards.

    G.   

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