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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: SW: Squadrons EA login screen not visibel (gray screen)

Hi @stockcitygamer To confirm are you online or offline in the EA App?

Also, when you have a moment can you run through the following?

  • Check for other applications that may be limiting EA App or Game performance
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • Connection and Advance Connection Guides 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

5 Replies

  • I am having the same problem. Grey screen with only the close button visible. Moving the mouse around gives an audio clue that I am moving over some kind of boxes - it makes a clicking/toggle sound in a couple of places.

    I have tried being logged in and logged out of the EA app, but I am launching from Stream.

    I have tried with the steam overlay on and off.

    I have tried with the EA App overlay on and off.

    I have tried full-screen and windowed.

    I have tried all of EA Illium's suggestions.

    Still just a grey screen.

  • darksniper627's avatar
    darksniper627
    3 years ago

    Same exact issue here. Also at some point, I think after hitting close at the top right I get error 4,795 or close to that.

  • Same issue not fixed for me. Opened a ticket with support and after uninstalling EA Play and Squadrons, rebooting with no services enabled except microsoft, and reinstalling the game and EA Play I still get a grey blank screen that errors out. The only thing that as worked so far is disabling MFA on my ea account which is not a good idea obviously.

  • Oberst_Wulf's avatar
    Oberst_Wulf
    Newcomer
    2 years ago

    Hey, found the fix, change display to window,restart the game, click close to the first grey screen then Once in the menu, click reconnect and it should pop up. But it is stupid I have to do this every time. 

  • steve_cosmo's avatar
    steve_cosmo
    Seasoned Newcomer
    2 years ago

    That didn't help me. I have Steam and EA linked. I have switched to windowed, I try to reconnect. I still just see a blank gray screen that only says "close"

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