Forum Discussion

Re: Wrong email for account

@reaper3481

To change the e-mail address, follow these steps:

1. Go to http://www.origin.com and Sign in on the top of the page
2. Scroll over "My Account" and Click "Privacy Settings"
3. Then click the "About Me" Tab on the left
4. Click "Edit" next to "Basic Information"
5. Enter the security code that has been sent to either your e-mail or your phone (whichever option you have set up)
6. You can now change your e-mail

This allows you to change your e-mail, username and date of birth

If you are unable to sign in, you will have to contact an EA Game Adviser @ http://help.ea.com  and have them verify your account.  They will be able to merge the accounts, but there is a chance you could lose all of your progress in your games.  I would advise just recovering the password and doing my above steps to ensure you keep your progress.

2 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    He cannot sign in because he doesn't know the password. He cannot get his password because his old email he cannot use anymore because of deactivation. So how can he recover his password if the old email cannot recieve the "reset password" email?

  • @bigbens33

    If you read the rest of my reply above, you will see that I also gave him a way to do so if he is unable to sign in.

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