Forum Discussion

Anonymous

9 years ago

star wars battlefront lost all DLC and season pass content

So I've been having trouble with the new update on Star Wars Battlefront on my PS4. Ever since the update, all my DLCs are locked and any sing of having my Season Pass are gone. I checked in my downloads and it says that the season pass is downloaded.

I've also tried following the steps that you guys posted when many people had this problem but, when I go to download them, they want me to pay for them again (plus the Rouge One DLC isn't there). I've tried to get in contact with a EA Advisor but when I wait for the live chat, it just stays there and doesn't connect to chat. I have tried multiple times to get a hold of someone but nothing works.

I'VE BEEN TRYING EVER SINCE THE RELEASE, PLEASE HELP!!!!

13 Replies

Anonymous
9 years ago
Hey @EA_Archi

So I finally got into a Live Chat with an EA Adviser. At the end of the chat, he said that he would escalate the case and further instructions would be given through email with a separate adviser.

It has been one day and I still haven't revived an email from any EA Adviser yet. I don't know if I should keep waiting for an email or, start another Live Chat with another person.

Thoughts or opinions?
donman311_TTV
9 years ago
Okay, so I did get into a chat with a support man. However, he pointed me toward downloading the add-ons directly from the playstation store on my pc by using my download list and adding it to my downloads, in which it didn't work. I had the same problem where if I looked up the DLC, it said I would have to pay for it again. I submitted my case for the second time to ea support and got into another chat. The man in this chat had told me to try the previous "fix" again to see if something might have gone wrong. Nothing had changed and it showed the same thing I saw last time. I informed the support and he attempted to find another method to bring back my DLC. Unfortunately, this issue might take awhile because he came back to tell me that my case had to be sent to a supervisor so he can investigate it further and find a solution. The support told me to have my email handy so I could check when/if my problem has been solved. Anyone else who has this problem should also keep trying to contact ea support because this problem could be something big that needs a patch in order to fix.
Anonymous
9 years ago
Same @donman311_TTVthat's what I've been doing for the past few weeks. No solution so far.