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Ali2006AK's avatar
Ali2006AK
New Novice
2 months ago

Star Wars Jedi: Fallen Order crash

I have a problem with starting the game, every time I turn on the game (via Steam) I see the game watermark for a moment which disappears after a while, then the game icon appears but no image pops up, I only hear music probably from some cutscene, after a second or two the game crashes and I get the following error:

LoginId:c8af488622b85f3dc44cc44d8ac19527

LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') 0x00007ff7e4ec5de6 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ec69c0 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4eb2bcd starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ebebc8 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4fc2889 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e5184762 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e49b7b14 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e53c3d32 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e53c3db8 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ac0cab starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ab7f27 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff8d27be8d7 KERNEL32.DLL!UnknownFunction [] 0x00007ff8d299c34c ntdll.dll!UnknownFunction []

pc
sw jedi fallen order
technical issues

22 Replies

  • nms523's avatar
    nms523
    Rising Novice
    29 days ago

    You & me both, how do we place a support ticket on this place. Sick of AI's & worthless articles

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey there, 

    This error is usually a GPU-related issue. Have you tried updating and/or reinstalling your graphics card driver? 

  • nms523's avatar
    nms523
    Rising Novice
    29 days ago

    I'll be damned!! The nvidia app updated but never informed me & the driver has an update too. From last month! I installed it now & turn on switch for automatic updates, for some reason it was turned off. Thanks for letting me know, hopefully this solves the problem :-)

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    I hope this helps. If you run into any problems, let us know. 

  • nms523's avatar
    nms523
    Rising Novice
    29 days ago

    Crashed again, just as I was finishing the prologue portion. After it crashes the save is corrupted & have to start a a new one. I'm using steam for this, how can I delete the corrupted saves. Am using an 8 TB SSD externally for the game

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    The fact that you're using an external SSD might be influencing the save being corrupt. 

    The usual place to find the saves is: C:\Users\<YourUsername>\Saved Games\Respawn\JediFallenOrder. You can try making a backup of them and starting a brand new one to find out if the problem is the save or not. 

  • Ali2006AK's avatar
    Ali2006AK
    New Novice
    27 days ago

    I don't know why but I just had to uninstall the latest game ready driver and restore factory settings, suddenly the game started working, thank you for help.

  • nms523's avatar
    nms523
    Rising Novice
    27 days ago

    Just uninstalled driver, rebooted, reinstalled, rebooted, played game & crashed again. The crashes are corrupting my saves too.  So much for that fix...

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