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Ali2006AK's avatar
Ali2006AK
New Novice
2 months ago

Star Wars Jedi: Fallen Order crash

I have a problem with starting the game, every time I turn on the game (via Steam) I see the game watermark for a moment which disappears after a while, then the game icon appears but no image pops up, I only hear music probably from some cutscene, after a second or two the game crashes and I get the following error:

LoginId:c8af488622b85f3dc44cc44d8ac19527

LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') 0x00007ff7e4ec5de6 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ec69c0 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4eb2bcd starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ebebc8 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4fc2889 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e5184762 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e49b7b14 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e53c3d32 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e53c3db8 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ac0cab starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff7e4ab7f27 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff8d27be8d7 KERNEL32.DLL!UnknownFunction [] 0x00007ff8d299c34c ntdll.dll!UnknownFunction []

pc
sw jedi fallen order
technical issues

22 Replies

  • nms523's avatar
    nms523
    Rising Novice
    2 months ago

    You & me both, how do we place a support ticket on this place. Sick of AI's & worthless articles

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, 

    This error is usually a GPU-related issue. Have you tried updating and/or reinstalling your graphics card driver? 

  • nms523's avatar
    nms523
    Rising Novice
    2 months ago

    I'll be damned!! The nvidia app updated but never informed me & the driver has an update too. From last month! I installed it now & turn on switch for automatic updates, for some reason it was turned off. Thanks for letting me know, hopefully this solves the problem :-)

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    I hope this helps. If you run into any problems, let us know. 

  • nms523's avatar
    nms523
    Rising Novice
    2 months ago

    Crashed again, just as I was finishing the prologue portion. After it crashes the save is corrupted & have to start a a new one. I'm using steam for this, how can I delete the corrupted saves. Am using an 8 TB SSD externally for the game

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    The fact that you're using an external SSD might be influencing the save being corrupt. 

    The usual place to find the saves is: C:\Users\<YourUsername>\Saved Games\Respawn\JediFallenOrder. You can try making a backup of them and starting a brand new one to find out if the problem is the save or not. 

  • Ali2006AK's avatar
    Ali2006AK
    New Novice
    2 months ago

    I don't know why but I just had to uninstall the latest game ready driver and restore factory settings, suddenly the game started working, thank you for help.

  • nms523's avatar
    nms523
    Rising Novice
    2 months ago

    Just uninstalled driver, rebooted, reinstalled, rebooted, played game & crashed again. The crashes are corrupting my saves too.  So much for that fix...

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