Star Wars Jedi: Fallen Order won't let me start a new journey

@EA_Atic thanks for the reply, that screen is as far as I go (without the window about meditation training in the bottom right corner). When I click on a difficulty level, it sort of selects it (i.e. the bars change) but nothing else happens. There's a noise when I click/press and a little white bit of the 'control pad' graphic on the screen illuminates, but nothing happens. On either of the computers I've tried it on...