'You are not allowed to access online features'

I am having the same issue with my son... I can log in fine under my name and play... but when he goes to log in under his name, no online content allowed... I have all his settings so he is not restricted at all.  He can play any other game online.  EA doesn't seem to be any help.  It did this in beta as well.... I was hoping when the new game came out, it would be fixed....  I hope they fix this soon....  I even created his own ea account, but don't know how to link it to his gamer tag... till then, he is playing under my name... but he wants to play under his own name....

Please look into this, and if anyone knows how to fix it, please post....