'You are not allowed to access online features'

I am experiencing the same problem.  Why is this the only game that will not let my kid's account play online.  I have purchased 2 copies of this game.  We have 2 separate and active xbox live accounts.  I did not ask EA to restrict any access!  I need this fixed.  We can play online mutiplayer with every other game we own.  EA, this is a huge hassle!

has anyone found a solution for this yet?

---

@beatnikdaddio wrote:

Hi! It's at least comforting to see i'm not the only one with this issue. I excitedly picked up this game for my kids and I last night and, like the others here, my kids cannot join the EA servers for multiplayer. While my account connects without any issue, they receive the error "You are not allowed to access online features". Their xbox permissions are all open to play online and they do not have any content blocked. I've never had an issue until this game. A huge bummer when we all looked forward to a Saturday night of playing Star Wars together and here's Dad still hunched over a computer Sunday afternoon looking for a fix. NOTHING I have tried has worked...

This didn't work for me....

1. Log in to your Origin account   https://www.origin.com/

2. Down Load the Origin App from the top header that says 'Down Load Origin' 

3. Accept terms and conditions when launching the App.

4.  Fill in your log-in details (same as Origin Account

5 In the App. Click Friends -> Add a friend in the menu bar

6.You will see the  option to connect to  XBOX Live or Playstation Network.  We Choose XBOX

7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)

(Doesn't matter if  is says you failed to find a friend it will still work )

 

Go back to XBOX1  try to launch the game and go to Multi Player. It should work fine.

THIS DIDN'T WORK BECAUSE when i sign into origins with my kids' EA accounts, the only thing in the menu bar above is "MY GAMES", no "friends" nothing.

I've also looked into trying the suggestion of changing your kids' age in their xbox live account. I have not been able to find those options. IF ANYONE KNOWS HOW TO DO THIS, PLEASE SHOW ME.

Sorry, for the lengthy message but my frustration level is pretty high and I'm trying to document what all my issues have been. I hope EA can get this sorted out soon.

ANY help will be greatly appreciated. Thank you.

---

This is EXACTLY the problem I've been having.

Unfortunately I think this forum is just for gamers to help other gamers. I haven't seen anyone from EA post on here and am not sure if they even read these forums but they really need to see this so I hope they do.

I tried posting on the actual support forum but it keeps saying I don't have permission to post there (the forums seem messed up) so have had to post here.

I hope they sort this soon. I've wasted many hours on this problem and my son still can't play.

this worked for me! stupid origin account- idk why it was working fine up until yesterday and then suddenly this morning i needed to set up an organ account and go through all this hassle. anyways, thanks, it worked

try changing your age in ea and microsoft. then try pressing Y to connect to the internet in the game. try that repeatedly untill you can connect. OR you can try signing in to a diffrent ea game after changing your age in ea and microsoft then once you sign in in a diffrent ea game go back to battle front and try again.