Forum Discussion
Hello again - after completing a clean install of all video drivers, I’m now getting error KERNEL32.dll
Please can someone from EA just respond with at least a “hey we’ve got your feedback, you’re not alone and we are building a patch that will address these issues”
I mean I am hanging off forums and community posts waiting to see when the next patch will be released and what it will fix. I so love playing this game, but it breaks my heart that every time I complete a hard puzzle, knowing that it will most likely crash and I will have to do it again, and again, and again until I can make it to a mediation spot just to save my progress.
i am so very disappointed.
- puzzlezaddict3 years agoHero+
@DarthSwollo I don't have any contact with the developers or QV team, so I can't help there. But with KERNEL32.dll errors, it's worth running some basic checks of your Windows system files. This is not normal while running Jedi Survivor at all—I've had zero of those and only one CTD, and the other dxdiags I've looked at don't have that kind of error either. Anyway:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
- If the scan does detect corruption, stop here and let me know
- Otherwise, inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, open Settings > Update & Security, and click the box to check for updates. If any install, restart again afterwards. If you still get more crashes after this, I'd like to see the crash-related info from the Reliability Monitor or Event Viewer
If you'd rather hear from EA, that's understandable, but that answer might never come at all.
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