Constant crashing Xbox Series X
Product: STAR WARS Jedi: Survivor Platform:Xbox Series X Summarize your bug Games crashes constantly mainly on cut scenes but also during standard play. The game is currently unplayable How often...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @chrico71988 To confirm are you getting any error messages?
Also, when you have a moment can we try the following steps?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
I had the exact same issue as this topic. I looked at the display settings on my XBOX and noticed a lot of red checks. Basically, anything HDR was disabled, and many frame rates were disabled. I had a screen recorder between my XBOX and TV, and on a hunch, I decided to remove it. That fixed most of my problems. At least to the point that the game can be played through the tutorial. I still have some crashes and occasionally the lightboxes take over. But I'm able to get past those. I wasn't able to get beyond the main menu before. I suspect most either have a screen recorder or a TV that doesn't support the specs for the game. In the Settings app, under General, select "TV & display options", then under the Setup column, select "4K TV details". It will show you what your TV supports. Before removing the recorder, the "Your TV support 4K UHD at 60Hz" and "Your TV supports HDR10 for gaming" were not checked. Now they are. I'm hoping the other bugs get fixed too, but at least I can get into the game.
