Error code CE-108255-1 on PlayStation

Product: STAR WARS Jedi: Survivor
Platform:PlayStation 5
Summarize your bug I can’t play this game. I can’t get past the screen to select difficulty. I’ve Deleted and re-added the game numerous times, tried 2 different physical copies, tried the digital version, I’ve ensured both my console and game are fully up to date (even with todays patch upgrade to .003). I’ve tried in performance mode. I have cleared my cache a number of times, rebuilt my database, renewed licenses, factory reset my console twice now. I still cannot get the game to work. CE-108255-1 error. What do I need to do to play this game. I can play Hogwarts Legacy, Kingdom Hearts 3, and Spider-Man just fine. It’s only this game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into the start menu and try to start the game
What happens when the bug occurs? The game crashes
What do you expect to see? To start the game and actually play the thing I spent a lot of money on

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I’ve .

Deleted and re-added the game numerous times, tried 2 different physical copies, tried the digital version, I’ve ensured both my console and game are fully up to date (even with todays patch upgrade). I’ve tried in performance mode. I have cleared my cache a number of times, rebuilt my database, renewed licenses, factory reset my console twice now. I still cannot get the game to work. CE-108255-1 error. What do I need to do to play this game. I can play Hogwarts Legacy, Kingdom Hearts 3, and Spider-Man just fine. It’s only this game.

CM edit: edited title for clarity.

EA_Barry
2 years ago
@everyone

This issue is currently being investigated by the relevant teams.

In other games, we have seen recently that reducing the number of people in your friends list to below 100 can help.

Additionally, we have seen some success with players who delete their cloud save for the specific game. LINK

If possible, we would be very appreciative if you could post a video of this error occurring as that will help with our investigation.

The above steps/workarounds may not work for everyone but may help while we look into this.

Again, the first three steps from PlayStation at the link below may help too but Steps 4 and 5 are not advised at this time.

https://www.playstation.com/en-ie/support/error-codes/ps5/ce-108255-1/

Thanks.

*marking as solution for player visibility

237 Replies

slyjsusjuice
2 years ago
Game so constantly freezing on opening level, at different times, but consistently. First happened during opening cinematic.
EA_Barry
Community Manager
2 years ago
@slyjsusjuice

Boot your console in Safe Mode and choose Option 5, Rebuild Database:

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Thanks.
B0ssManJ0sh
2 years ago
The game crashes every time, without fail, immediately after the title card fades away when first opening the game prior to accessing the main menu on my PS5. It is crashing with the error code CE-108255-1. I have been unable to get passed this opening sequence showing the game title. I have run through a plethora of troubleshooting strategies including: reinstalling the game (done 5+ times), clearing console cache+rebuilding database, factory resetting my console, factory reset with a clean install of the OS via safe mode and a USB device. I have also done some small changes in settings such as disabling HDCP, setting my preferred quality mode to both performance and quality, changing resolution/refresh rate, and different combinations of having these settings enabled/disabled. Finally, I tried opening the game from a temporary guest user, in this circumstance, I saw the legal agreements page pop up for a split second after the title card right before the game crashed. At the moment, the game is quite literally unplayable, and because I've technically opened the game, Sony's egregious return policy likely will not allow me to refund the game.
starkilller9371
2 years ago
@B0ssManJ0sh I've the exact same problem. I literally made an account to report this issues. I spoke to an agent from Sony and they told me I couldn't get a refund either. It's completely unacceptable.
B0ssManJ0sh
2 years ago
@starkilller9371 Yup, I just spent an hour waiting/talking to a Sony rep for a refund. They can't offer one since I've downloaded and opened the game. But how were we supposed to know the game is broken without opening it? Hopefully a community manager will see this post, because it is absolutely ridiculous that I cannot even access the main menu of a product I have spent 70 dollars on.
slyjsusjuice
2 years ago
Hi Barry.
completed all steps and tried playing again, same result of game crashing.
tried purchasing and installing digitally as well to see if it was an issue with the disk, but same result of game crashing. I have uninstalled and reinstalled multiple times, and still no change.
thank you.
433sarrdmsyp
2 years ago
I have been trying to play the game since launch with no success. Anytime I get to the main menu, the game crashes. The furthest I've gotten so far is roughly 4 seconds into the opening cut scene. I've changed to performance mode, I've turned off HDR, I've uninstalled and reinstalled, I've moved the location of the game's saved location from internal extended memory to internal memory, I've looked up as many articles around the web and scrolled Twitter endlessly to try and find any solution with no luck.
This issue happens 100% of the time.
433sarrdmsyp
2 years ago
Is there going to be no response from anyone, anywhere, at all? I have had this issue since launch. I have made support tickets, I have looked everywhere. I see no post/article addressing this issue and I am so tired of not being able to play the game.
Avianartistic
2 years ago
As title says, I make it to the Lucasfilms/Jedi Survivor logos and then the game crashes, I've reinstalled the game 3 times now, cleared the cache, rebuilt the database, you name it and still I can't even reach a menu before the game crashes. Has there been any information about this? I'm playing on the digital edition so I can't even get a refund until a fix is available.
slyjsusjuice
2 years ago
@EA_Barry Any further advice here?