Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug Game crashes at opening cinematic
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the game
What happens when the bug occurs? The game crashes and gives me error: LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
What do you expect to see? A working game
Game crashes at the opening cinematic, even after today's patch.
I get:
The game crashes and gives me error:
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
I've:
- Updated my graphics drivers
- Made sure Windows is up to date
- Repaired game files
- Reinstalled the game
- Reinstalled DirectX
- Turned off overlays, e.g., Discord, Steam, Xbox Game Bar
Ray tracing is not on.
