Game crashes on opening cinematic on Xbox Series
The game crashes a few seconds into the opening cinematic. Anyone else having this issue? On the Series X.
Forum Discussion
Downloaded the 3rd patch tonight on the XBOX Series X. Prior, the game crashes within 2-5 minutes past the opening logo screens. Tonight, made it through the opening cinematic then it crashed again. I've uninstalled/reinstalled 10 times. Reset my system 5 times with 3 factory resets. Rebuilt my router connection, reassigned MACs, changed my gamer tag picture, reset the ports, created a static IP, redownload the game after the 1.0.0.7 patch. Still nothing's improved the stability.
Going on a month and the farthest I've gotten is the second meditation point on the intro world. I am so tired of trying. I don't have but a few free hours in a week, and so far I've blown 6 hours troubleshooting and trying to play this game. I can't even get a different game code or a refund because I bought this through Best Buy digitally. I've never had this level of failure in a console game. Any other solutions EA?
Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Game freezes and crashes on main menu, during gameplay or in cutscenes.
How often does the bug occur? Every time (99%)
Steps: How can we find the bug ourselves? Play the game on XSX... Cutscenes cause the game to crash almost 100% of the time.
What happens when the bug occurs? The game freezes and crashes back to the XSX home screen.
What do you expect to see? I expect to be able to play the game that I paid for. I have a broken product. I'm tempted to take it to the BBB.
Still unable to play the game weeks after launch. Constant crashing both in gameplay and in cutscenes... Especially in cutscenes. I paid nearly $100 for a broken product and have yet to receive assistance from EA. I feel like I'll need to relay this to the Better Business Bureau to make it anywhere.
EA support still has yet to respond with a solution or address the issue.
Absolutely ridiculous. Need to take this to the Better Business Bureau in order to get my money back from EA I suppose. This is absolutely unacceptable.
