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Marian-Tudose's avatar
Marian-Tudose
2 years ago
Solved

Game do not starting Download

Today i pay for EA PRO Member just ONLY to play Star Wars Jedi Survivor but wow a get a big surprise ! The Game Do not starting download ! Do not tell me  is my wrong activity to clear catch up or Bl...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Marian-Tudose 

Thanks for sharing this! We may be running into an issue with adding it to your account, To confirm you select the optoin to add the game to your library > attempt and fail at getting the game to download > then continue to have the option to add it to your library again?

If you have already tried the steps I mentioned above, could we see if creating a new local admin account makes any difference? 

Also, to check are you trying to install and play Jedi Survivor on an HDD or SSD?

Thanks!

lunovonfancala's avatar
lunovonfancala
2 years ago

Same issue with Jedi Survivor. Other games start downloading immidiatly after pressing download button. 

  • Tommy-GEE90's avatar
    Tommy-GEE90
    2 years ago

    I have the same problem. The game does not start the download. The installation path has been placed on an SSD. I have also completed all the listed troubleshooting steps without success. Please help.

    Greetings, Thomas

    • redkneedk's avatar
      redkneedk
      2 years ago

      Really weird, that this problem has not been solved after 3 weeks :/

    • Tommy-GEE90's avatar
      Tommy-GEE90
      2 years ago

      Maybe a "DirectX Diagnostic (DxDiag) Report" will help the people at EA to identify the problem. I'm also sending a screenshot of the error message I get when I try to download Star Wars: Jedi Survivor. And yes, I have been waiting for several minutes - as the error message indicates - but this has been going on for hours or rather days.
      It may also be useful to know that I have or should have access to Star Wars: Jedi Survivor via Microsoft GamePass.

      Greetings, Thomas

      • SpicyAngelBaby9's avatar
        SpicyAngelBaby9
        2 years ago

        Same thing happening for me as what everyone else here is saying. Did all the items on the list and still get the error.
        I also should be able to access through XBox Game Pass.

  • swoonsie's avatar
    swoonsie
    2 years ago
    @lunovonfancala I have the same issue. My edition is the gamepass one but it does not download no matter what I do.

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