Game do not starting Download

I have the same problem. The game does not start the download. The installation path has been placed on an SSD. I have also completed all the listed troubleshooting steps without success. Please help.

Greetings, Thomas

Really weird, that this problem has not been solved after 3 weeks :/

Maybe a "DirectX Diagnostic (DxDiag) Report" will help the people at EA to identify the problem. I'm also sending a screenshot of the error message I get when I try to download Star Wars: Jedi Survivor. And yes, I have been waiting for several minutes - as the error message indicates - but this has been going on for hours or rather days.
It may also be useful to know that I have or should have access to Star Wars: Jedi Survivor via Microsoft GamePass.

Greetings, Thomas

Same thing happening for me as what everyone else here is saying. Did all the items on the list and still get the error.
I also should be able to access through XBox Game Pass.

Same here, every time I try downloading the game it gets stuck in the preparing phase and then it errors out

This is happening to me as well, it seems that EA is pretty much free loading on money. They want you to Pay membership, only to not let you play. Then they say refund takes 30 days? What are you doing with the money of all the people having this issue. This needs to be solved

Did you not read anything he said? Were all experiencing the same problem that just so happened to happen when your game went on sale on all platforms. Maybe see if that's where you guys messed up because it seems like there's a wall thinking we need to pay the scumbag of a company more money for a free broken game on game pass. A game should never just uninstall itself from all libraries unless something went wrong with authentication and was missing a key or something. It's just a thought, but surely a full team of devs can fix it just like how you fixed survivor on pc.

That's also my case, I've already paid the subscription for this month and I cannot re download this game after it just uninstalled from my library