Unable to report actual bug????

So, I go to report a bug and the only option I am given is to post something here??? Really, so EA doesn't want to support their game?  It looks like someone I spoke to in the past got a little butt hurt that I was annoyed that their game doesn't work and I asked them to actually fix the problem.  That appears to be beyond the ability of the "support" at EA, which there is none anyway.  Like so many other people that are being ignored, the game crashes after playing with an error that it is "unable to access <insert memory address>".  As a software developer myself you know what the tells me... your game is reading from memory where it shouldn't be... could be a bad pointer, could be any number of reasons.  You know what though, I can't fix it because I didn't write the code.  I wonder if anyone at EA actually would recognize code if it was shown to them.  It is more like they think this is all just magic and they don't know how it actually works.  I saw some suggestions that it is the users computer that is the problem, really?  We all know that EA doesn't actually know how to fix any of this and it is a complete fluke and miracle that anything actually gets created in the first place and the fact that any of it even works is yet another miracle.  I think that EA doesn't actually know how their games get made, they just think they magically appear out of thin air and when they inevitably break they are completely incapable of actually fixing anything.