I am stucked in the plataform. I can't use force to attract the metal door

I died after getting the dash ability while figuring out how to use it after the cutscene in Jedah's Singing Ruins and it places me in an area outside of the chamber but I can't proceed ahead because the door you are supposed to go through won't open. There is no prompt to use a force power and both push and pull have no effect. I'm 30 hrs in and can't proceed ahead and there is no older save that I can load.

Same and its really disappointing

@DarthFDG Stuck in singing ruins.. door won't open. Can go anywhere else..

Literally woke up to this issue.. turned on game after exiting last night.. spawned in this cave where I have to jump across. Reach a door that can't open.. am I missing something

@EA_Rtas I can't overstate how much this isn't the update we were looking for.These "workarounds" have been the in forum as the community has diagnosed the issue multiple time and understood why it's happening and that the only solution is to restart.The games default when saving is to override the save slot, even when saving manually it's not super intuitive to save a new slot. A common pitfalls for games. But this has left the majority of the people with this issue having to restart the whole game again, ultimately losing all their data. For a game with hidden treasures and hard battles, this is a tough ask to go back and do it all again.EA and the team on Jedi Survivor have a Soft Lock in their game. There is no way for you to spin it or consider it anything else.I would argue it's a severity A bug as it is targeting an increasing number of new players daily. This needs to be addressed. Please can you ensure that the ticket is tagged and labelled correctly so the team can address it. Also don't just ticket it up and ignore it, follow through, chat with QA, Producers available to rectify the bug.At minimum the team should be addressing this to the community.Some simple steps to take that will help not fuel the more angry people in the thread:- acknowledge the issue (done 2 months ago)- keep a frequent cadence of updates. Radio silence is not what we need, small incremental updates keep us informed and heard.- push this with the Producer. Inform them of the post, issues, grab data that is showing the incremental growth of the issue.- have QA reproduce and validate the issue (this has obviously happened as you advised us in the update how it occurs, so use this as a better update "hey QA have managed to reproduce the issue, we're now working with the team to triage the bug")- come to the Producer with some potential solutions (as one, I can tell you, we love this)Some potential solutions: 1. Have QA ticket up the bug and prioritise it. Though this may be where the issue is, reproducing it is causing the team to not really understand why it's happening. 2. Hotfix so the door doesn't exist - the trigger is obviously an issue, so remove the whole door immediately to unblock everyone. This might impact gameplay as people can walk through it, but for memory the storm will stop this so should be fine. 3. Review how the game saves slots. This is bigger UX and Eng issue so probably over kill. Also leaves us still stuck, but seeing EA working on it is better than seeing new people land into this issue daily.- but please, do not come into the forum and regurgitate what we have all ready discovered and consider this a "workaround" its frankly, insulting to us.I'm sorry that you have had some strong messages in this forum, unfortunately this is partly on yourself for not following good protocol on managing the issue.The majority of us are here just wanting to stay updated and have the issue fixed, but the lack of communication and acknowledgement is sub par and frankly, not good enough.Please lift your community standard's, the better you do, the better we do.

I am Stucked in Singing Ruins | EA Forums

248 Replies

Dancross_Fmx
Seasoned Newcomer
5 months ago
estoy en el mismo bug, por favor EA responder a este problema
6b03b81e72ade12d
Rising Newcomer
5 months ago
Just ran into this bug. Seems absolutely nothing has been done to fix it.
nestex
Seasoned Newcomer
5 months ago
Hi, I’ve tried this solution a few hunderd times without success. :(
ggiber
New Traveler
5 months ago
Hey buddy, did you tried this solution?Singing Ruins soft lock | EA Forums - 11892064, for me was the best to continue the game!
nestex
Seasoned Newcomer
5 months ago
Still the same bug here. I’ am playing on PS5 and stuck in the singing ruins at the metal door. Please fix this bug!
ggiber
New Traveler
5 months ago
Hey mate, try this solution.Singing Ruins soft lock | EA Forums - 11892064
7onhao
New Novice
5 months ago
EA_Rtas there is a bug in the R1 BUTTON and it is impossible to continue the campaign
ggiber
New Traveler
6 months ago
Hi mate,yes I already I managed to get out of there... , I let you how I did... Singing Ruins soft lock | EA Forums - 11892064
byclark18
Rising Newcomer
6 months ago
Dudeee havent you fix this bug? I spent my hours ant stucked here like a rat go fckn tell soneone and fix this problem.
ggiber
New Traveler
6 months ago
Not yet. but I managed to get out this way if that helps. See kink
Singing Ruins soft lock | EA Forums - 11892064

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I am Stucked in Singing Ruins

248 Replies

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